Sales Ops Business Enablement Specialist

2 weeks ago

Pasig, Philippines SAP Full time

Sales Ops Business Enablement Specialist

SAP Pasig, National Capital Region, Philippines

Overview

We are seeking a Sales Ops Business Enablement Specialist to support Sales, Partner and Customer Success solutions through business agility, field enablement and support toward a best-in-class customer experience. You will help our customer-facing roles be more productive, enabling a simpler buying experience with SAP. You will work with internal teams to provide reliable, qualitative, and professional assistance on both transactional and business-related questions.

Responsibilities
  • Manage end-user inquiries in a professional, friendly, and helpful manner; assess obstacles and qualify urgency and root cause to determine next steps.
  • Provide guidance on next steps, technical system advice, or actions to help end-users move forward and achieve goals.
  • Resolve pressing inquiries, complex scenarios, and escalations through collaboration and knowledge.
  • Coordinate with regional stakeholders to understand upcoming business expectations, core deals, new deal motions, and technical implications.
  • Coordinate and collaborate between internal support teams (IT, GCF, Operations) to support the field and drive standardized global support across SAP in challenging deals and scenarios.
  • Multitask and prioritize issues; demonstrate a can-do attitude and confidence when engaging with high-level executives.
  • Support ad hoc team projects to improve overall efficiency of the support organization (e.g., onboarding new team members, acting as point of contact during escalations, delivering enablement and support).
  • Understand and navigate the ticketing system, build relationships with regional stakeholders and cross-functional teams such as IT, Order to Invoice and Finance.
Qualifications
  • Bachelor’s degree or equivalent working experience; 5-7 years in customer support, operations and/or technical support roles.
  • Experience with Harmony or other sales technology is a benefit.
  • Customer-service attitude; polite, helpful, quality-oriented, inquisitive.
  • Comfortable working in a fast-paced, high-volume environment.
  • Analytical skills to identify the best solution path; strong verbal and written communication.
  • Microsoft Office proficiency (Excel, PowerPoint, Word).
  • Fluent in written and spoken English.
Additional Expectations
  • Requires weekend shift and EMEA/US shift.
What We Offer

We offer constant learning, skill growth, great benefits, and a team that supports your growth and success. SAP is a cloud company with a focus on inclusion, health and well-being, and flexible working models. We aim to recognize and develop all talent and to create a better world.

EEO and Accessibility

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you need accommodation, please email Recruiting Operations Team:

Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable laws. Background verification may be required.

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