Head of Organizational Capability

3 weeks ago


Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Head of Organizational Capability page is loaded

Head of Organizational Capability Postuler locations Quezon City Lapu Lapu City, time type Temps plein posted on Publié hier time left to apply Date de fin: 25 septembre 2025 (Il reste plus de 30jours pour postuler) job requisition id JR

This position will have oversight of key business support and operational functions and programs that drive the delivery of services and execution of business processes and transactions, managing external partnerships and is accountable for monitoring and continually enhancing the effectiveness of these solutions.

Holding a strong understanding of the business and functional processes, the incumbent will also lead efforts to identify business effectiveness and revenue enhancing opportunities that cut across all functional groups and provide insights and recommendations to enhance the overall business model.

People Leader Role: Yes

Responsibilities:

Oversight of key business support and operational functions and programs that drive the delivery of services and execution of business processes and transactions

Accountable for the quality service delivery, process efficiency and execution of operational KPIs

Ensure adherence to internal and external service standards, compliance requirements and industry standards

Enable a positive customer experience by providing market-competitive turnaround times, high quality service and utilizing best practices throughout experience

Establish governance around



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