Outbound Sales Representative

Outbound Sales Representative (Remote Worldwide)

The Sales representative is the front-line representative for our customers. The first impression and world-class service that we provide will determine the customer’s happiness. Our Sales team is driven by integrity and endurance, each team member adheres to company procedures, policies, and expectations with positive professionalism.

Responsibilities

• Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills.
• Respond efficiently and accurately to callers, suggest appropriate products based on clients' needs, and ensure that clients feel supported and valued.
• Conduct outbound calls based on generated leads from the system to promote, sell, upsell, and cross-sell products.
• Call prospective clients based on generated leads to increase potential opportunities for increased sales, based on customers’ interests or prior purchases.
• Call customers who abandoned their shopping cart with products in order to answer questions, salvage the sale, or upsell.
• Ensure that all placed orders are complete and maximize every opportunity on inbound calls to upsell and cross-sell relevant products.
• Handle nonvoice accounts via SMS, emails/tickets, and follow up with sales leads/inquiries.
• Understand and strive to meet or exceed call center and sales targets, while providing a great experience to the client/caller and keeping the sales/business agenda in mind.
• Know our products inside and out to sell, upsell, and/or cross-sell based on customer needs.
• Create, maintain and update a database of customers with complete information and emails to improve operational efficiency, reporting details to supervisors.
• Take part in training and other learning opportunities to expand knowledge of the company products, offers, and operational knowledge.
• Build lasting relationships with clients and other call center team members based on trust and reliability.
• Utilize, maintain and continuously improve various sales and communication techniques, knowledge of products/services/programming/prices/promotions, and technical skills.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.

Requirements

• 1 - 2 years of outbound sales call center experience (Mandatory)
• 1 year experience in selling supplements or related products (Preferred)
• Experience in upselling to customers (Preferred)
• Strong communication and negotiation skills
• Ability to work independently and as part of a team
• Customer-service oriented attitude
• Perseverance and sales endurance
• Proficiency with computer and phone systems
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

How we work

• Full-time position (40 hours per week)
• Working hours according to the US EST time zone, rotational schedule; weekends off are not guaranteed
• Contractor base

Bring Your Own Device (BYOD) Requirements

This position requires you to provide your own equipment and a dedicated workspace

• Computer : Laptop or desktop (no Chromebooks, netbooks, or tablets). Minimum specifications: Intel i5 processor (or equivalent or higher) and at least 8GB RAM.
• Internet : Secure, reliable, and dedicated high-speed connection with a minimum of 50 Mbps.
• Backups : A reliable power backup solution to minimize downtime during outages. A backup internet source is also required.
• Workspace : A quiet, dedicated work area free from distractions
• Headset : USB headset with clear audio quality.

What to expect

• Opportunity to work remotely
• A resourceful, high-achieving, diverse, and fun team
• Being part of a fast-growing company
• Competitive pay

At HelpGrid, our sales team is the engine that drives success, goal-oriented, unstoppable, and empowered to hit their targets and reach their dreams.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Sales, Customer Service, and Marketing

Industries

• Wellness and Fitness Services
• Telephone Call Centers
• Retail Health and Personal Care Products

This job description may be used to identify an applicant, and is not a promise of employment or a contract. EEO statement and other legally required notices remain applicable.

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