Retail Area Manager

4 weeks ago

Taguig, Philippines CloudEats Full time

CloudEats Taguig, National Capital Region, Philippines

Retail Area Manager

CloudEats Taguig, National Capital Region, Philippines

Direct message the job poster from CloudEats

The Role

As an Area Manager , you will play a key leadership role in overseeing the operations and performance of our Retail Kiosks and Quick Service Restaurants (QSRs) across Metro Manila. You will ensure smooth day-to-day operations, drive business growth, deliver excellent customer experiences, and develop high-performing teams.

This role is ideal for someone with strong leadership, operational management, and financial acumen, someone who thrives in a fast-paced food & retail environment and is motivated to deliver results.

What You’ll Do
  • Oversee the daily operations of all kiosks and QSRs within your assigned area, ensuring compliance with health, safety, quality, and company standards.
  • Lead, coach, and develop store managers and staff to achieve performance goals and foster a culture of collaboration and accountability.
  • Monitor financial and operational KPIs, including sales, profitability, OPEX, and customer satisfaction, and implement improvement strategies as needed.
  • Conduct regular audits, inspections, and store visits (minimum twice a month) to ensure operational consistency and identify growth opportunities.
  • Drive initiatives to boost customer experience, loyalty, and service excellence.
  • Manage budgets, control expenses, and ensure COGS remain at or below 32%.
  • Oversee inventory management, minimizing waste while ensuring adequate stock levels.
  • Collaborate with Finance, HR, Marketing, and Commercial teams to align strategies and execute promotions that drive growth.
  • Represent the company at internal and external meetings, promoting a strong brand image.
What We’re Looking For
  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
  • 5+ years of experience in multi-unit operations management within the F&B, Retail, or QSR industry.
  • Proven track record in achieving sales targets, controlling costs, and improving operational efficiency.
  • Strong leadership skills with experience managing and developing multi-site teams.
  • Solid financial management, analytical, and problem-solving skills.
  • Excellent communication and interpersonal abilities; able to collaborate effectively across departments.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Willingness to travel across Metro Manila for store visits and audits.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
  • Quality Assurance
  • Strategy/Planning
Industries
  • Food and Beverage Services
  • Food and Beverage Retail

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