Client Support

3 weeks ago

Laguna Philippines AceOutsource Solutions Full time

Overview

We are looking for a highly organized and proactive Client Support & Workflow Coordinator to assist with day-to-day administrative operations, client communication, and internal workflow support. This role is central to managing client files, CRM updates, and maintaining smooth communication between clients and case managers.

Responsibilities
  • Manage and respond to client and lead inquiries via email and phone
  • Maintain and update CRM with notes, documents, and task assignments
  • Create and organize client folders in Dropbox
  • Coordinate sponsored and education workflows and follow-ups
  • Submit client details to job banks and track responses
  • Assist with scheduling updates and forwarding relevant documents internally
Requirements
  • 1–3 years of experience in administrative or office support roles
  • Strong written and verbal communication skills
  • High attention to detail and strong organizational habits
  • Experience with email handling, data entry, and CRM tools
  • Proficient in Google Workspace (Docs, Sheets, Gmail) and file-sharing platforms (Dropbox, Drive)
  • Ability to handle multiple tasks and prioritize efficiently
  • Customer service or client-facing experience
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