Client Support Consultant

4 weeks ago


Metro Manila Philippines Atticus Advisory Solutions Inc. Full time

We are looking for proactive and client-focused Client Support Executives/Sr. Client Support Executives to join our growing team in SEA. This role will act as the local point of contact for clients in the Philippines and play a key part in ensuring a smooth experience for users of our digital solutions . He/she will work closely with our internal teams in India to relay client feedback, resolve issues, and ensure successful onboarding and adoption of our platform. Key Responsibilities Client Communication: Maintain daily communication with client stakeholders to ensure alignment and address ongoing needs or queries. Transactional Support: Execute routine transactional or operational tasks/configurations that support client operations , ensuring accuracy and timeliness. Project Tools & Tracking: Be proficient in using Asana or similar project management tools to track tasks and timelines. Meeting Participation: Attend and represent the company in Monthly/Quarterly Business Reviews (MBR/QBR) at client offices . Onboarding Assistance: Conduct initial field visits to support onboarding processes and gather feedback from the ground. User Support: Provide real-time on-call or chat-based support to users and local client teams. Training & Enablement: Deliver product training to users in the local language, ensuring a clear understanding and effective adoption. Internal Coordination: Relay client issues, feedback, or escalations promptly to the internal team (customer success, product, tech.) in India, ensuring swift resolution and continuous improvement. Integration Knowledge – Conceptual understanding of APIs, Middleware integrations Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology #J-18808-Ljbffr



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