Inbound Customer Service Executive
3 weeks ago
Davao City, Philippines | Posted on 09/30/2024
As an Inbound Customer Service Executive at Flatworld Philippines, you will be pivotal in ensuring client satisfaction and fostering loyalty through exceptional service. Your role is crucial in supporting the company’s objectives by efficiently handling customer inquiries, troubleshooting issues, and promoting our services to enhance customer experience and business growth.
What You'll Do
- Handle customer queries, complaints, and requests with utmost professionalism and promptness.
- Guide customers through resolving their problems effectively.
- Manage orders, returns, and exchanges in accordance with company policies.
- Identify customer needs and recommend relevant products and services to boost sales.
- Accurately record customer interactions and resolutions in the CRM system.
- Work alongside various departments to escalate and resolve complex customer issues.
- Exceptional verbal and written communication abilities.
- Strong capability to engage and empathize with customers.
- Innate ability to resolve issues efficiently and effectively.
- Skilled at presenting products and services as valuable solutions.
- Capable of thriving in a fast-paced and goal-oriented environment
- Competitive compensation packages
- Comprehensive health coverage including HMO and Life Insurance
- Opportunities for professional growth and development
- A supportive and dynamic work environment
- Free meals and other wellness benefits
Your journey with Flatworld Philippines starts here
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