Italian Bilingual Customer Service Executive

2 days ago

Philippines Flatworld Full time

Flatworld Solutions (Philippines), Inc. | Full time

Italian Bilingual Customer Service Executive

Davao City, Philippines | Posted on 08/27/2025

Flatworld Philippines is looking for motivated professionals who enjoy helping people and can deliver top-notch support to customers across phone and email. If you thrive in a fast-paced environment, this role is for you

What You’ll Do:
  • Provide technical assistance and parts support for a variety of products
  • Handle 60+ inbound calls daily and manage 100–200 emails with 24–48 hr turnaround
  • Document all interactions accurately using Microsoft Office and proprietary systems
  • Process payments via PayPal and follow up on open cases until resolved
  • Participate in product knowledge training and take initiative to learn continuously
Requirements
  • Fluent in Italian and English (oral & written)
  • 1–3 years of call center or customer service experience preferred
  • Technical aptitude with problem-solving and analytical skills
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Excellent communication skills with a professional, customer-first attitude
  • Work Schedule: 7:00 AM CST start time — punctuality and professionalism required.

At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer:

  • Competitive compensation packages
  • Comprehensive health coverage including HMO and Life Insurance
  • Opportunities for professional growth and development
  • A supportive and dynamic work environment
  • Free meals and other wellness benefits

Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team.

Your journey with Flatworld Philippines starts here

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