
Italian Bilingual Customer Service Executive
3 weeks ago
Flatworld Solutions (Philippines), Inc. | Full time
Italian Bilingual Customer Service ExecutiveDavao City, Philippines | Posted on 08/27/2025
Flatworld Philippines is looking for motivated professionals who enjoy helping people and can deliver top-notch support to customers across phone and email. If you thrive in a fast-paced environment, this role is for you
What You’ll Do:- Provide technical assistance and parts support for a variety of products
- Handle 60+ inbound calls daily and manage 100–200 emails with 24–48 hr turnaround
- Document all interactions accurately using Microsoft Office and proprietary systems
- Process payments via PayPal and follow up on open cases until resolved
- Participate in product knowledge training and take initiative to learn continuously
- Fluent in Italian and English (oral & written)
- 1–3 years of call center or customer service experience preferred
- Technical aptitude with problem-solving and analytical skills
- Proficiency in Microsoft Outlook, Word, and Excel
- Excellent communication skills with a professional, customer-first attitude
- Work Schedule: 7:00 AM CST start time — punctuality and professionalism required.
At Flatworld Philippines, you will be joining a dynamic work environment that offers competitive compensation, fosters innovation, and presents unique growth opportunities. Being a part of our team means contributing to and benefiting from our supportive work culture. We offer:
- Competitive compensation packages
- Comprehensive health coverage including HMO and Life Insurance
- Opportunities for professional growth and development
- A supportive and dynamic work environment
- Free meals and other wellness benefits
Please submit your resume detailing your experience, skills, and qualifications. We look forward to reviewing your application and seeing how you can be a valuable addition to our team.
Your journey with Flatworld Philippines starts here
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