Communications Training Supervisor
2 weeks ago
Overview
The Voice Coach is responsible for enhancing the vocal performance, tone, and communication skills of customer service and sales agents to ensure professional, empathetic, and brand-aligned interactions.
Responsibilities- Conducting voice and speech assessments.
- Designing and delivering training on voice modulation, clarity, and persuasive communication.
- Providing one-on-one coaching and evaluating call quality.
- Supporting sales effectiveness through upselling and closing techniques.
- Performing Training Needs Analysis (TNA) and applying instructional design models (e.g., ADDIE, Kirkpatrick).
- Collaborating with cross-functional teams to align voice coaching with business goals.
- Developing training materials and tracking agent progress.
- Staying current on voice coaching and communication best practices.
This role blends vocal training, motivational coaching, and communication strategy to drive agent performance and customer experience.
Qualifications- Bachelor’s degree
- 2+ years of experience as a Language / Communications Trainer in a BPO setting
- Must have achieved a C2 proficiency level on the SVAR assessment
- Quezon City or Sta Rosa, Laguna | Full onsite | GY Shift
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