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Key Opinion Leader (KOL) Community Specialist

Location: Hybrid

Type: Full-time

Country: Group PopStar

What You Will Do:

1. Understand and implement the company's vision, mission, values, culture, and OKR (Objectives and Key Results).
2. Oversee the KOL Onboarding Process:

• Manage and coordinate the onboarding process for new KOLs, ensuring a smooth and efficient transition into the company’s community and campaigns.
• Ensure that KOLs fully understand campaign objectives, content guidelines, and brand expectations.

Resource Allocation and Training:

• Provide KOLs with necessary resources, tools, and training for a successful onboarding experience and effective partnership.
• Develop training materials and conduct sessions to guide KOLs through best practices, brand standards, and content creation processes.

Liaison Between KOLs and Internal Teams:

• Act as the key point of contact between KOLs and internal stakeholders, ensuring clear communication and seamless integration of KOLs into campaigns.
• Work closely with the marketing, creative, and project management teams to address KOL needs and queries.

Documentation and Profile Management:

• Ensure that KOL profiles, contracts, and all required documentation are accurately completed, maintained, and kept up-to-date.
• Maintain organized records of all onboarding procedures and KOL-related information for easy reference.

Issue Resolution and Support:

• Address any onboarding issues or concerns promptly, ensuring that KOLs receive the necessary support to resolve challenges during their early engagement phase.
• Provide continuous support to KOLs during their initial stages to foster strong relationships.

Process Improvement:

• Collaborate with the IMO team to evaluate and refine onboarding processes, identifying areas for improvement to enhance overall onboarding efficiency and experience.
• Implement feedback and learnings into ongoing process enhancements.

Community Engagement:

• Assist in nurturing a vibrant and engaged KOL community by facilitating regular communication and building long-term relationships.
• Participate in organizing events, workshops, or forums for KOLs to share insights and foster collaboration within the community.

Reporting and Analysis:

• Track and report on key onboarding metrics, providing insights and data to improve onboarding strategies.
• Monitor KOL performance during their initial onboarding period and ensure alignment with campaign and brand goals.

What You Need to Have:

1. A degree related to Marketing, Advertising, Sales, PR, and Communications.
2. 1-2 years of experience in the field of Influencer Marketing.
3. Excellent written and verbal communication skills.
4. Flexible, agile, and can adapt to a fast-paced environment.
5. Familiarity with marketing analytics and tracking tools.
6. Strong organizational and project management skills.
7. Creative mindset with the ability to think outside the box.
8. Detail-oriented with excellent proofreading and editing skills.
9. Ability to work both independently and collaboratively in a fast-paced environment.
10. Have a strong passion for startups.
11. Resides in Metro Manila area only.

Tools: Lark, MetaLife, Google Workspace, Google Analytics

All members have the flexibility to work from anywhere, but also will do co-working session 2 days in a month.

We are passionate about communication. In our office, we engage in virtual collaboration through MetaLife, a gamified virtual office platform.

Benefits:

1. Flexible working hours, with a 9-hour workday inclusive of a 1-hour lunch break.
2. Daily stand-up meeting, weekly all-hands meeting, monthly team-building activities.
3. All official regular and special non-working holidays are paid.
4. Our members are free to reach out to our founders or any team member whenever assistance is required.
5. Eligible employees undergo a bi-annual performance appraisal, ensuring consistent evaluation and development opportunities.

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