Appointment Setting CSR

3 weeks ago

Mandaluyong, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Doctor appointment scheduling

  • Handle incoming calls to book appointments based on the client's preferred schedule.
  • Make outbound calls to confirm scheduled appointments.
  • Manage customer inquiries and promptly address concerns.
  • Offer accurate and detailed information about our products and services to customers.

Job Description:

  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues
  • Maintain accurate records on customer interactions, transaction, feedback, etc.
  • Must have at least 6 months of BPO experience in a Voice account
  • Excellent verbal and written English skills
  • Ability to multitask (taking calls and responding to emails)
  • Organized and keen to details
  • Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
  • Amenable working night shifts

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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