Recruitment Operations Coordinator

2 weeks ago

Cabuyao, Philippines Gabtech Global, LLC Full time

Overview

Recruitment Operations Coordinator at Gabtech Global, LLC. Remote/WFH. Start as Part-time, will transition to Full-time as the demands increase. Rate: PHP 218.75 per hour.

Responsibilities
  • Primary responsibilities for building the caregiver team, recruiting highly results-oriented Care Staff, matching caregivers with clients, and coordinating caregiver schedules.
  • Respond to inquiries from prospective clients. This position involves extensive telephone work and interaction with caregivers, clients, prospective clients, and health care professionals.
  • Recruit through job boards, social media, and other creative avenues.
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Respond to inquiries from prospective clients via phone call or A Place for Mom (APFM) lead inquiry email with a sense of urgency.
  • Provide accurate and timely information about services to prospective clients and schedule intake appointments for the Administrator when possible.
  • Serve as the point of contact for clients and caregivers.
  • Check office recruitment resources daily on Career Plug and follow up with each caregiver in a timely manner.
  • Phone screen, conduct virtual interviews, and perform reference checks on caregivers.
  • Remind candidates of upcoming orientation to increase show rate.
  • Complete background checks through the current vendor and verify the OIG Exclusion List.
  • Recruit caregivers at a minimum rate of 4-5 new hires per week.
  • Develop and maintain a systematic scheduling process, including documenting interactions with caregivers and clients.
  • Send required HR credential forms and pre-onboarding forms through Docusign for signature and documentation.
  • Update HR records in the CRM (Axis Care).
  • Match appropriate caregivers to cases based on personality, availability, and skill set.
  • Ensure client schedules are 100% accurate and fully staffed; arrange substitute/backup coverage when necessary.
  • Verify completed schedules to ensure billing and payroll accuracy for invoicing.
  • Work with Administrator to ensure correct hours and pay rates for payroll and billing rates.
  • Maintain client files in Axis Care and keep them up to date.
  • Collaborate with the care team to ensure all client needs are met and documented.
  • Verify authorization of services with payors.
  • Resolve caregiver questions, concerns, or schedule changes.
  • Provide positive feedback regarding caregivers’ accomplishments or exemplary performance.
  • Counsel caregivers regarding attendance or performance issues.
  • Participate in after-hours and weekend on-call support as assigned.
  • Other duties as assigned.
Qualifications

Must Have

  • At least 2 years of experience in staffing or customer service in a health care setting.
  • Recruiting experience.
  • Sense of urgency with strong attention to detail.
  • Reliable, coachable, curious, and committed to succeed; ability to identify these qualities in candidates.
  • Problem-solving ability and independent work capability.
  • Strong organizational skills and high attention to detail.
  • Excellent telephone and interpersonal skills.

Preferred

  • Experience in a senior service setting is preferred.
  • High School Diploma required; some college preferred.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Human Resources and Administrative
Industries
  • Outsourcing/Offshoring
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