Senior Manager-Partner Operations-Operations

1 day ago

Philippines ExlService Holdings, Inc. Full time
Senior Manager-Partner Operations-Operations Job Info
  • Job Identification 3214
  • Posting Date 05/21/2025, 06:04 AM
  • Locations Exl PHP OneE-com (Work From Office)
  • Job Role Partner Operations-Operations
  • Experience (In Years) 3-6
Job Description
  • The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. A good understanding of technology tools/applications is also necessary.
  • Proficiency in MS Office applications: creating documents, Excel files, and PowerPoint presentations.
  • Extensive understanding of the Business Travel industry and its components.
  • Strong people management and leadership skills.
  • Ability to communicate effectively with large teams and articulate responses clearly to make proposals compelling.
  • Good networking capabilities and client-facing skills.
  • Ability to multitask and handle high-pressure situations.
  • Ability to see the big picture, understand client needs, and develop innovative solutions.
Responsibilities

Essential Functions

  • Oversee daily operations to meet all metrics, maximize revenue, and optimize team performance.
  • Coordinate operational needs to proactively address potential service delivery issues.
  • Collaborate with senior leadership to revise goals and plans as needed.
  • Implement company policies across operations, set team goals, and monitor performance against KPIs.
  • Participate in establishing and improving operational standards, policies, and procedures.
  • Recommend measures to improve team performance and clearly communicate client expectations to peers, assistant managers, and travel counselors.
  • Support assistant managers by recognizing their needs, providing coaching, and delegating tasks to develop leadership and problem-solving skills.
  • Recognize top performers and recommend development plans.
  • Implement employee engagement activities to retain key talent.
  • Develop staff schedules based on workload and volume trends.
  • Create procedures and guidelines to enhance policies and quality standards.
  • Handle ad hoc tasks as required.
  • Work effectively in a dynamic, fast-paced environment.
  • Preferably have at least 2 years of experience managing accounts with GDS tools like Sabre, Galileo, and Apollo.
Qualifications

Education: Graduate

Work Experience: Extensive management/leadership experience in the travel industry (minimum 2 years).

Required Skills

Feedback Management, Process Improvement, Service Delivery, Service Level Management, Team Management

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