
Senior Manager-Partner Operations-Operations
3 weeks ago
- Job Identification 3214
- Posting Date 05/21/2025, 06:04 AM
- Locations Exl PHP OneE-com (Work From Office)
- Job Role Partner Operations-Operations
- Experience (In Years) 3-6
- The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. A good understanding of technology tools/applications is also necessary.
- Proficiency in MS Office applications: creating documents, Excel files, and PowerPoint presentations.
- Extensive understanding of the Business Travel industry and its components.
- Strong people management and leadership skills.
- Ability to communicate effectively with large teams and articulate responses clearly to make proposals compelling.
- Good networking capabilities and client-facing skills.
- Ability to multitask and handle high-pressure situations.
- Ability to see the big picture, understand client needs, and develop innovative solutions.
Essential Functions
- Oversee daily operations to meet all metrics, maximize revenue, and optimize team performance.
- Coordinate operational needs to proactively address potential service delivery issues.
- Collaborate with senior leadership to revise goals and plans as needed.
- Implement company policies across operations, set team goals, and monitor performance against KPIs.
- Participate in establishing and improving operational standards, policies, and procedures.
- Recommend measures to improve team performance and clearly communicate client expectations to peers, assistant managers, and travel counselors.
- Support assistant managers by recognizing their needs, providing coaching, and delegating tasks to develop leadership and problem-solving skills.
- Recognize top performers and recommend development plans.
- Implement employee engagement activities to retain key talent.
- Develop staff schedules based on workload and volume trends.
- Create procedures and guidelines to enhance policies and quality standards.
- Handle ad hoc tasks as required.
- Work effectively in a dynamic, fast-paced environment.
- Preferably have at least 2 years of experience managing accounts with GDS tools like Sabre, Galileo, and Apollo.
Education: Graduate
Work Experience: Extensive management/leadership experience in the travel industry (minimum 2 years).
Required SkillsFeedback Management, Process Improvement, Service Delivery, Service Level Management, Team Management
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