Senior Manager-Partner Operations-Operations
7 days ago
Senior Manager-Partner Operations-Operations Job Info Job Identification 3214 Posting Date 05/21/2025, 06:04 AM Locations Exl PHP OneE-com (Work From Office) Job Role Partner Operations-Operations Experience (In Years) 3-6 Job Description The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. A good understanding of technology tools/applications is also necessary. Proficiency in MS Office applications: creating documents, Excel files, and PowerPoint presentations. Extensive understanding of the Business Travel industry and its components. Strong people management and leadership skills. Ability to communicate effectively with large teams and articulate responses clearly to make proposals compelling. Good networking capabilities and client-facing skills. Ability to multitask and handle high-pressure situations. Ability to see the big picture, understand client needs, and develop innovative solutions. Responsibilities Essential Functions Oversee daily operations to meet all metrics, maximize revenue, and optimize team performance. Coordinate operational needs to proactively address potential service delivery issues. Collaborate with senior leadership to revise goals and plans as needed. Implement company policies across operations, set team goals, and monitor performance against KPIs. Participate in establishing and improving operational standards, policies, and procedures. Recommend measures to improve team performance and clearly communicate client expectations to peers, assistant managers, and travel counselors. Support assistant managers by recognizing their needs, providing coaching, and delegating tasks to develop leadership and problem-solving skills. Recognize top performers and recommend development plans. Implement employee engagement activities to retain key talent. Develop staff schedules based on workload and volume trends. Create procedures and guidelines to enhance policies and quality standards. Handle ad hoc tasks as required. Work effectively in a dynamic, fast-paced environment. Preferably have at least 2 years of experience managing accounts with GDS tools like Sabre, Galileo, and Apollo. Qualifications Education: Graduate Work Experience: Extensive management/leadership experience in the travel industry (minimum 2 years). Required Skills Feedback Management, Process Improvement, Service Delivery, Service Level Management, Team Management #J-18808-Ljbffr
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, Metro Manila, Philippines EXL Full timeOverview Assistant Manager-Partner Operations-Operations role focusing on managing inbound calls for policy servicing and driving service excellence in an inbound contact centre across multiple brands and products. Responsibilities Manage a team handling inbound calls for policy servicing and updating client systems with changes required for multiple...
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, , Philippines Shell Business Operations Full timeWhere you fit in This post will be responsible for supporting the Team Manager in delivering value to Shell through operating and innovating world-class Accounts Payable RTP process. This position requires working closely with various stakeholders across different levels in CP, Businesses and Finance What’s the role Your primary accountabilities will...
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Controls Assurance Specialist
5 days ago
, , Philippines Shell Business Operations Full timeJob Description Make a real impact in Shell’s financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes. Where You Fit In? Central Testing Excellence (Reporting & Analysis- Upstream & IG and Group Reporting) Team is...
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Financial Accounting and Control
6 days ago
, , Philippines Shell Business Operations Full timeOverview Job Description: Are you looking for an opportunity to develop your understanding on changes and updates in accounting standards & group policies (Group Financial Reporting Manual) as it relates to varying business activities, and its impact on group & statutory financial reporting and closing activities? If you are driven by passion to enhance...
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Partner Operations Analyst
7 days ago
, Metro Manila, Philippines Five9 Full timeJoin to apply for the Partner Operations Analyst role at Five9 . Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying...
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Senior Operations Manager
2 weeks ago
, Pampanga, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming,...
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Senior Manager, People
2 weeks ago
, , Philippines Echo Base Full timeEcho Base Global is a digital finance company creating an end-to-end crypto ecosystem built on Web3 technology. Echo Base drives interoperability across its products to create an integrated, user-first experience that simplifies the complexity of interacting with digital assets. Job Overview We’re looking for a Senior Manager, People & Operations who’s...
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Senior Manager, People
6 days ago
, , Philippines Echo Base Global Full timeGet AI-powered advice on this job and more exclusive features. Echo Base Global is a digital finance company creating an end-to-end crypto ecosystem built on Web3 technology. Echo Base drives interoperability across its products to create an integrated, user-first experience that simplifies the complexity of interacting with digital assets. Job Overview...
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Operations Manager
3 weeks ago
, , Philippines EcoSecurities Group Full timeThis is a unique opportunity to lead the operational and logistical aspects of a large-scale, nature-based reforestation project in the Philippines. The Operations Manager will be responsible for the efficient and effective coordination of project activities, ensuring that operational, financial, and human resources are managed to meet project goals and...
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Mass and Partner Experience Operations
2 weeks ago
Philippines Lazada Full time $104,000 - $130,878 per yearLocation:PhilippinesDepartment: Marketing & Communications-User Growth & Performance MarketingLocation: PhilippinesJob DescriptionThe roleThe Mass and Partner Experience Operations Lead plays a strategic role in scaling the affiliate ecosystem through robust partner engagement, streamlined operations, data-driven acquisition strategies, and optimized...
