Senior Manager-Partner Operations-Operations

6 days ago

Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per year
Description
  1. The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.
  2. Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint presentations.
  3.  Extensive understanding of the Business Travel industry and its components
  4.  Strong people management and leadership skills. 
  5. Capability to communicate with large teams - the role requires articulating out responses in a manner that makes the overall proposal compelling. 
  6. Good networking capability and Client facing skills
  7. Ability to multitask and handle high pressure situations
  8.  Ability to see the big picture in creating an innovative response. The role requires ability to clearly understand of client needs and finding solutions that help the client.
Responsibilities
Essential Functions
  • Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized and team performance is optimized
  • Coordinate operational needs to proactively address potential service delivery concerns
  • Coordinate with the Senior Leadership to revise goals and plans as necessary
  • Implement company policies in all areas of the operations, establish goals for each team and monitor each team's performance against KPI targets
  • Coordinate and participate in the completion of all Operations standards and/or makes recommendations for improvements in overall performance including policies and procedures
  • Recommend measures that will improve team performance and communicate all client expectations clearly with peers, Assistant Managers and Travel Counselors 
  • Recognize Assistant Managers' needs and expectations for them to effectively carry out their tasks
  • Monitor Assistant Managers' level of efficiency in handling their respective Travel Counselors, provide coaching and delegate certain tasks that will develop their leadership, problem solving and decision making skills
  • Recognize performers and recommend development plan for qualified performers
  • Recommend and help implement employee engagement activities that will help in retain key performers
  • Prepare and recommend staff schedules based on opportunities identified and volume trend
  • Develop procedures/guidelines that will improve policies and quality standards
  • Ability to take on ad hoc tasks as required
  • Ability to work effectively in a dynamic, fast-paced environment
  • Preferably with minimum of 2 years experience managing an account with GDS tools such as Sabre, Galileo & Apollo
Qualifications
Education Requirements

Graduate

Work Experience Requirements

Extensive management / leadership experience and capability in the Travel industry (minimum of 2 yrs experience)

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