Senior Manager-Partner Operations-Operations

1 day ago

Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

  • Job Description: The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.

  • Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint presentations.

  • Extensive understanding of the Business Travel industry and its components

  • Strong people management and leadership skills.

  • Capability to communicate with large teams - the role requires articulating out responses in a manner that makes the overall proposal compelling.

  • Good networking capability and Client facing skills

  • Ability to multitask and handle high pressure situations

  • Ability to see the big picture in creating an innovative response. The role requires ability to clearly understand of client needs and finding solutions that help the client.

Responsibilities: Essential Functions

  • Oversee and manage day-to-day operations to ensure all metrics are met, revenue is maximized and team performance is optimized
  • Coordinate operational needs to proactively address potential service delivery concerns
  • Coordinate with the Senior Leadership to revise goals and plans as necessary
  • Implement company policies in all areas of the operations, establish goals for each team and monitor each team's performance against KPI targets
  • Coordinate and participate in the completion of all Operations standards and/or makes recommendations for improvements in overall performance including policies and procedures
  • Recommend measures that will improve team performance and communicate all client expectations clearly with peers, Assistant Managers and Travel Counselors
  • Recognize Assistant Managers' needs and expectations for them to effectively carry out their tasks
  • Monitor Assistant Managers' level of efficiency in handling their respective Travel Counselors, provide coaching and delegate certain tasks that will develop their leadership, problem solving and decision making skills
  • Recognize performers and recommend development plan for qualified performers
  • Recommend and help implement employee engagement activities that will help in retain key performers
  • Prepare and recommend staff schedules based on opportunities identified and volume trend
  • Develop procedures/guidelines that will improve policies and quality standards
  • Ability to take on ad hoc tasks as required
  • Ability to work effectively in a dynamic, fast-paced environment
  • Preferably with minimum of 2 years experience managing an account with GDS tools such as Sabre, Galileo & Apollo

Qualifications: Education Requirements

Graduate

Work Experience Requirements

Extensive management / leadership experience and capability in the Travel industry (minimum of 2 yrs experience)

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