Talent Acquisition

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. This is a temporary onsite role for a 3-month period, working graveyard shifts. Position Responsibilities Source candidates using a variety of methods including job boards, social media, networking events, and employee referrals. Build and maintain a robust talent pipeline for immediate and future hiring needs. Conduct resume reviews, phone screenings, and structured interviews to assess candidate fit. Coordinate and administer technical assessments and interviews in collaboration with hiring teams. Actively promote the company’s employer brand through digital channels and recruitment events. Ensure a high-quality candidate experience through timely communication, feedback, and support. Partner with hiring managers to understand role requirements and develop effective recruitment strategies. Collaborate with the Talent Acquisition Manager to identify new advertising channels, run referral contests, and organize open house events. Maintain compliance with employment laws, internal policies, and data privacy regulations. Champion diversity, equity, and inclusion throughout the recruitment process. Conduct pre‑employment checks including criminal background screenings and drug tests. Utilize applicant tracking systems (ATS) and HRIS tools to manage candidate data and workflows. Perform administrative tasks to support efficient and timely hiring. Prepare and submit daily and weekly reports on recruitment activity and pipeline status. Maintain organized and accurate employment records for audit and reference purposes. Track and report on key recruitment metrics such as time‑to‑fill, source effectiveness, and candidate satisfaction. Candidate Qualifications Bachelor’s degree in Human Resources, Business, or related field; or equivalent experience. Proven experience in full‑cycle recruitment, preferably in a high‑volume or multi‑role environment. Strong understanding of recruitment best practices, employment law, and compliance standards. Excellent communication, interpersonal, and relationship‑building skills. High attention to detail and ability to follow structured processes. Strong time management and organizational skills; ability to prioritize and multitask. Self‑motivated, accountable, and able to work independently. Ability to handle sensitive and confidential information with discretion. Advanced proficiency in MS Office and familiarity with ATS platforms. Reliable and consistent attendance. Compensation & Benefits Competitive starting compensation based on experience. Health, dental, and vision coverage (HMO with dependent options). Group life, short‑term and long‑term disability insurance. Paid time off, holidays, and sick leave. Employee assistance program and wellness resources. Performance and loyalty bonuses. Frequent workplace hygiene initiatives such as disinfection and fogging. Learning and career development opportunities. Meal allowances for rice, clothing, laundry, and meals. Employee shuttle services and company retreats. In‑office rewards, raffles, recognition gifts, and treats. Physical Requirements The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach, lift up to forty (40) pounds, and operate office equipment. Conditions of Employment Must be authorized to work in the country where the job is based. Job offers are contingent on successful background/security investigation (Level II with fingerprint) and drug screening (if applicable). Willingness to work graveyard shifts in an onsite setting. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Equal Opportunity Employer MCI embraces differences and is committed to a diverse and equal‑opportunity work environment. MCI does not discriminate on the basis of any protected class and considers applicants with criminal histories in a manner consistent with local and federal requirements. Seniority Level Entry level Employment Type Contract Job Function Human Resources #J-18808-Ljbffr