Admin Support

1 week ago


General Santos, Philippines Buscojobs Full time

Our client is a well-established Australian education provider offering tutoring in Maths, English, and academic competition prep for primary and middle school students.

They are now seeking a Part-Time Admin Support to assist with parent communication, sales outreach, and backend coordination.

Job Responsibilities:

Sales Support & Follow-up

  • Make outbound calls to prospective parents and students who have inquired about the academy’s programs.
  • Explain service offerings and help guide them through the assessment and enrolment process.
  • Confidently present the benefits of the company in a professional but non-pushy manner.

Parent Communication & Progress Feedback

  • Review reports prepared by teachers and communicate feedback constructively to parents.
  • Engage in dialogue with parents, offering insights on their child’s performance and how the company can further support their learning journey.
  • Maintain high levels of empathy, patience, and professionalism during conversations.

Administrative & Database Management

  • Assist with maintaining the student and customer database, ensuring accurate and up-to-date records.
  • Coordinate with offshore and onshore teams for routine admin tasks, process improvements, and scheduling.
  • Use GSuite tools (Docs, Sheets, Gmail) and features like Mail Merge to support communication campaigns and workflow automation.

Requirements:

  • Minimum 2 years’ experience in an admin, customer service, telesales, or education support role
  • Prior exposure to an education or tutoring environment is highly desirable
  • Strong verbal and written English communication skills
  • Excellent listening skills and the ability to handle inquiries from concerned or confused parents calmly and professionally
  • Confident in making outbound calls to leads or customers
  • Experience handling feedback or report-based communication
  • Tech-savvy with GSuite proficiency (especially Gmail, Sheets, Docs)
  • Comfortable using Microsoft Excel and tools like Mail Merge for structured communications
  • Able to work independently and adapt to the tone and ethos of a premium education provider
  • Patient, empathetic, and solution-focused

Benefits:

  • Permanent work-from-home set-up
  • Dayshift (Perth, Australian business hours)
  • Part-time job
  • HMO
  • Annual leave
  • Adhoc Bonus
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