Sales Consultant

Sales Consultant - Caloocan

Posted 1 day ago

Job Description

WHAT YOU'LL DO

As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU'LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You'll also connect with the wider Area Team, collaborating across stores to share insights and drive success together.

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

This role will be reporting to Store Manager.

WHO YOU ARE

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe.

• All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. You are included in our H&M Incentive Program – HIP. You can read more about our program here.
• In addition to our global benefits, all our local markets offer different competitive perks and benefits. They may differ between employment type and countries.

JOIN US

Our uniqueness comes from a combination of inclusive and collaborative culture, strong values, and opportunities for growth. If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 10/10/2025. Applications through the career page only.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Qualifications

To be successful in the role of Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiative and independently in a quick and effective way to address customers' needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.

What you need to succeed:

• Previous experience within retail, merchandising, and/or customer service.
• Effective time management - being stress-resistant and good at prioritization.
• Have a customer service mindset where you always prioritize the customers' needs while serving as a brand ambassador.
• Being fashion knowledgeable and having a genuine interest in fashion trends.
• Have a selling mindset with the ability to approach and fulfill customer needs.

Additional Information

This is a part-time position and will be based in Santa Rosa City, Philippines.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

H&M is a part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. We kindly ask you not to attach a cover letter in your application as they may trigger bias.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Learn more about H&M here.

Posted today

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store's sales and profit. Key Responsibilities:

• Fold, hang, display and merchandise garments
• Stock and replenish garments
• Open, unpack and label merchandise
• Support customer purchases and returns in the register

Qualifications

What you need to succeed:

• Previous experience within retail, merchandising, and/or customer service.
• Strong time management and customer service mindset.

Additional Information

This is a part-time position and will be based in Santa Rosa City, Philippines.

Benefits

• Staff discount
• HIP program

Inclusion & Diversity

We strive for fair and equal processes in recruitment.

Company Description

H&M is a fashion brand offering latest styles and inspiration. Learn more about H&M here.