Customer Support Specialist

1 day ago

Baguio, Philippines Extend Your Team Full time

Customer Support Specialist (US Credit Card/US Mortgage) We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well‑capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top‑tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: Financial products (Square/CashApp, the earliest CapitalOne credit cards) Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems – and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems – and if we can do it, it could have an infinite impact on people’s lives. Responsibilities Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools Documenting & logging issues (as well as customer compliments & complaints) Working with customers to help them go through our application flow when required Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems Qualifications At least 3 years (and above) of experience under a US Mortgage/Loans account or US Credit Card Experienced in customer‑facing roles in a credit card, loan or mortgage account Superb communication, collaboration, and problem‑solving skills. Proficiency, speed, and accuracy in written communication. Fluency, clarity, and good diction in English Great organizational skills & time management abilities Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. Familiarity in navigating MS Excel or Google Sheets Detail‑Oriented – we’re a financial services company so being correct about the details matter Bachelor's Degree or comparable work experience in financial services Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between) Must be based in the Philippines ***Due to the volume of applications we receive, only qualified candidates will be contacted. ***Pay is commensurate to experience (USD 7-8/hr) #J-18808-Ljbffr

  • Customer Support Specialist

    2 weeks ago

    Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Starlight Business Consulting Services, Inc. On-site - Baguio 1-3 Yrs Exp Bachelor Full-time Overview We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities...

  • Customer Support Specialist- Gig worker

    3 weeks ago

    Baguio, Philippines Movate Full time

    Join to apply for the Customer Support Specialist- Gig worker role at Movate About the Role We are seeking enthusiastic entry‑level customer support specialists to assist customers with printer installation, configuration, and basic troubleshooting. This gig‑worker position focuses on supporting HP printers and related software in a flexible, remote...

  • Customer Support Specialist

    1 day ago

    Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions Monitor and follow up on customer feedback to ensure complete resolution of...

  • Customer Support Specialist

    3 weeks ago

    Baguio, Philippines Magic Full time

    Department: Support & Leadership Location: Philippines Compensation: $5.00 / hour Description About the Opportunity Our client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an...

  • Customer Support Specialist

    1 week ago

    Baguio, Philippines CoverGo Full time

    Top 3 Reasons To Join Us Competitive Salary 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We’re the winner of the Insurtech of...

  • Customer Service Specialist

    6 days ago

    Baguio City, Cordillera, Philippines Comrise Full time ₱240,000 - ₱300,000 per year

    Position: Customer Service SpecialistLocation: Baguio CityWork Arrangement: Onsite 100%Shift: Night ShiftResponsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely,...

  • Freight Forwarding Tele Sales Support Specialist

    2 weeks ago

    Baguio, Philippines LeapFroggr Full time

    Join to apply for the Freight Forwarding Tele Sales Support Specialist role at LeapFroggr . We are seeking a result-oriented individual with experience in freight forwarding or logistics to generate new opportunities for our company. Responsibilities Perform telemarketing, including cold and warm calling, to set appointments. Follow up daily to confirm...

  • Customer Service Supervisor

    1 week ago

    Baguio, Philippines Viranda trading group co., ltd. Full time

    We’re Hiring: Join a Global Leader in STEAM Education! Location: Baguio City Work Schedule: Five days a week | Night Shift Openings: 20 Customer Support Specialists + 1 Employer: our client is a world-renowned STEAM education provider committed to empowering educators and learners through hardware, software, and curriculum tools that make learning hands-on...

  • Technical Support Specialist

    2 weeks ago

    Baguio, Philippines Aidey Full time

    About the Company Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions. About the Client The client is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their...

  • Customer Support Associate

    1 day ago

    Baguio, Philippines Out Chain Solutions Full time

    Essential Functions / Core Responsibilities Ensure service delivery meets contractual KPIs Clarify and resolve complex or unclear customer issues Actively listen and show empathy to build customer rapport Greet customers professionally and courteously Maintain product/service knowledge Accurately document customer interactions and account details Improve...