Customer Support Specialist
4 weeks ago
Customer Support Specialist (US Credit Card/US Mortgage) We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well‑capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top‑tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: Financial products (Square/CashApp, the earliest CapitalOne credit cards) Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems – and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems – and if we can do it, it could have an infinite impact on people’s lives. Responsibilities Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools Documenting & logging issues (as well as customer compliments & complaints) Working with customers to help them go through our application flow when required Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems Qualifications At least 3 years (and above) of experience under a US Mortgage/Loans account or US Credit Card Experienced in customer‑facing roles in a credit card, loan or mortgage account Superb communication, collaboration, and problem‑solving skills. Proficiency, speed, and accuracy in written communication. Fluency, clarity, and good diction in English Great organizational skills & time management abilities Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. Familiarity in navigating MS Excel or Google Sheets Detail‑Oriented – we’re a financial services company so being correct about the details matter Bachelor's Degree or comparable work experience in financial services Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between) Must be based in the Philippines ***Due to the volume of applications we receive, only qualified candidates will be contacted. ***Pay is commensurate to experience (USD 7-8/hr) #J-18808-Ljbffr
-
Customer Support Specialist
3 weeks ago
Baguio, Philippines Zappy Full timeCustomer Support Specialist (Philippines) Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is looking for an empathetic, detail‑oriented Support Specialist to join our growing customer experience team supporting one of our key technology clients. You’ll be the first line of defense for customers; helping...
-
Customer Support Specialist
4 weeks ago
Baguio, Philippines Risewave Consulting Inc. Full timeResponsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions Monitor and follow up on customer feedback to ensure complete resolution of...
-
Customer Service Specialist
4 weeks ago
Baguio, Philippines Risewave Consulting Inc. Full timeResponsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products. Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. Monitor and follow up on customer feedback to ensure complete resolution of...
-
Customer Support Associate
4 weeks ago
Baguio, Philippines Out Chain Solutions Full timeEssential Functions / Core Responsibilities Ensure service delivery meets contractual KPIs Clarify and resolve complex or unclear customer issues Actively listen and show empathy to build customer rapport Greet customers professionally and courteously Maintain product/service knowledge Accurately document customer interactions and account details Improve...
-
Customer Service Specialist
4 weeks ago
Baguio, Philippines Risewave Consulting Inc. Full timeResponsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...
-
Customer Service Specialist
2 weeks ago
Baguio, Philippines Risewave Consulting Inc. Full timeResponsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift technical...
-
Customer Service Specialist
3 days ago
Baguio, Philippines Risewave Consulting Inc. Full timeResponsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...
-
German Reading and Writing Support
2 weeks ago
Baguio, Philippines Upstaff Full timeJob Title: German Reading and Writing Support Company: Upstaff Location: Remote Employment Type: Full-Time About the Company Upstaff is a growing company that provides exceptional operational support to global clients. We take pride in fostering a dynamic, people-first work environment that values professional growth, collaboration, and excellence. Pay and...
-
Brand Specialist
3 weeks ago
Baguio, Philippines Sentin Marketing Full timeSentin Marketing is hiring a Full time Brand Specialist role in Downtown Core, Singapore. Apply now to be part of our team. Requirements for this role Looking for candidates available to work: Mon morning Mon afternoon Tue morning Tue afternoon Wed morning Wed afternoon Thu morning Thu afternoon Fri morning Fri afternoon No experience required for this role...
-
Sales Specialist
3 weeks ago
Baguio, Philippines Sentin Marketing Full timeSentin Marketing is hiring a Full time Sales Specialist role in Downtown Core, Singapore. Apply now to be part of our team. Requirements for this role: Looking for candidates available to work: Mon morning Mon afternoon Tue morning Tue afternoon Wed morning Wed afternoon Thu morning Thu afternoon Fri morning Fri afternoon No experience required for this role...
