Technical Support Specialist

1 day ago

Baguio, Philippines Aidey Full time

About the Company Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions. About the Client The client is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their social proof, increase conversions, build out referrals, and generate beautiful photo and video UGC. About the Position This job will be essentially built “by you”, and by the content, you’ll bring to it. However, here is a wide description of the responsibilities this role entails: Providing high-quality and timely technical assistance for our customers worldwide. Assist customers with support cases through email, phone, and live chat. Work with our Enterprise CSM team and alongside our R&D and Advanced Support to identify and troubleshoot complex technical issues. Analyze merchants’ behavior, content suitability, and relevance to determine their effect on user satisfaction. Quickly identify issues and provide solutions. Develop and maintain positive customer relations and satisfaction. Influence the way we support our merchants and improve it to make sure their experience is the best possible. Requirements Excellent English communication skills: verbal, written, and reading is a MUST Over 2 years of experience in technical support in a SaaS company is a MUST High level of customer service Great interpersonal and accommodation skills Experience with the Shopify environment is an ADVANTAGE Experience with HTML and CSS is an ADVANTAGE Work Schedule This is a full-time job in a permanent work-from-home setup. The team is covering 24/7 support – 5 days a week, 8 hours per shift. #J-18808-Ljbffr

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