Technical Support Specialist

3 weeks ago


Baguio, Philippines Aidey Full time

About the Company Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions. About the Client The client is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their social proof, increase conversions, build out referrals, and generate beautiful photo and video UGC. About the Position This job will be essentially built “by you”, and by the content, you’ll bring to it. However, here is a wide description of the responsibilities this role entails: Providing high-quality and timely technical assistance for our customers worldwide. Assist customers with support cases through email, phone, and live chat. Work with our Enterprise CSM team and alongside our R&D and Advanced Support to identify and troubleshoot complex technical issues. Analyze merchants’ behavior, content suitability, and relevance to determine their effect on user satisfaction. Quickly identify issues and provide solutions. Develop and maintain positive customer relations and satisfaction. Influence the way we support our merchants and improve it to make sure their experience is the best possible. Requirements Excellent English communication skills: verbal, written, and reading is a MUST Over 2 years of experience in technical support in a SaaS company is a MUST High level of customer service Great interpersonal and accommodation skills Experience with the Shopify environment is an ADVANTAGE Experience with HTML and CSS is an ADVANTAGE Work Schedule This is a full-time job in a permanent work-from-home setup. The team is covering 24/7 support – 5 days a week, 8 hours per shift. #J-18808-Ljbffr



  • Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Starlight Business Consulting Services, Inc. On-site - Baguio 1-3 Yrs Exp Bachelor Full-time Overview We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities...


  • Baguio, Philippines Movate Full time

    Join to apply for the Customer Support Specialist- Gig worker role at Movate About the Role We are seeking enthusiastic entry‑level customer support specialists to assist customers with printer installation, configuration, and basic troubleshooting. This gig‑worker position focuses on supporting HP printers and related software in a flexible, remote...


  • Baguio, Philippines SupportYourApp Full time

    (Networking & Cybersecurity) Technical Support Consultant (Philippines, remote) (Networking & Cybersecurity) Technical Support Consultant (Philippines, remote) 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech?What if you had a chance to be a part of the world's...


  • Baguio, Philippines Magic Full time

    Department: Support & Leadership Location: Philippines Compensation: $5.00 / hour Description About the Opportunity Our client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an...


  • Baguio, Philippines eFlexervices Full time

    Technical Support Representative - (Baguio) Applicants residing in Baguio City are highly preferred. Who we are eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all...


  • Baguio, Philippines Nezda Technologies Inc. Full time

    Overview URGENT HIRING! START ASAP! APPLY NOW! WORK ONSITE: SM FIESTA STRIP, BAGUIO POSITION: TECHNICAL SERVICE REPRESENTATIVE Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Offer 16,000 SALARY...


  • Baguio, Philippines Zappy Full time

    Customer Support Specialist (Philippines) Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is looking for an empathetic, detail‑oriented Support Specialist to join our growing customer experience team supporting one of our key technology clients. You’ll be the first line of defense for customers; helping...


  • Baguio, Philippines eFlexervices Full time

    What we are looking for: Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Technical Support Representative – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters. We are looking for an awesome individual who has the flair,...


  • Baguio City, Cordillera, Philippines Brandlink PH Full time ₱201,600 - ₱252,000 per year

    Maintain, manage and repair IT systemResolving network issuesInstalling and configuring hardware and softwareIdentifies and escalate priority issuesRoutes calls to appropriate resourceFollows up customer calls where necessaryDocuments all call information according to standard operating proceduresAdditional responsibilities as assigned or requestedReports...


  • Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions Monitor and follow up on customer feedback to ensure complete resolution of...