Customer Care Specialist
3 days ago
HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements. HelloFresh HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. Job Description: Our HelloFresh Customer Care Specialists are responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Responsibilities and duties Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities. Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions. Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback. Demonstrating confidence while using all different channels (Voice, Chat, SoMe) Strive to meet your individual KPIs and targets set by the management team. Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role. Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service. Actively suggest ways to improve internal procedures and processes. Taking the initiative when it comes to internal projects. Being an expert regarding company policies, tools, and systems. Skills and preferred qualification Italian C1 Level is a must - Non Italian speakers must not apply At least 6 months working experience in a BPO set up is a must At least 2 years of college education is a must Excellent English is a plus Excellent typing skills with minimal Italian & English grammar and spelling errors Ability to probe effectively and diagnose the root cause of problems or issues Excellent Italian communication skills, both written and verbal You are highly empathetic and willing to go the extra mile for our customers You have a can-do attitude and a problem solving mindset You are punctual, reliable and attention to detail is your middle name You love working in a team and are absolute team player Ability and willingness to learn Must be willing to report onsite #J-18808-Ljbffr
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Specialist, Customer CARE
2 weeks ago
Taguig, Philippines Vistaprint Full timeSelect how often (in days) to receive an alert: Create Alert Position Title: Specialist, Customer Care Department: CARE Operations Domain: Customer Care Job level: SU2 Reports to: Supervisor, CARE Operations Who We Are: Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services....
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Specialist, Customer CARE
2 days ago
Taguig, National Capital Region, Philippines CimpressVista Full time ₱250,000 - ₱500,000 per yearSpecialist – Customer CarePosition Title: Specialist, Customer CareDepartment: CARE OperationsDomain: Customer CareJob level: SU Reports to: Supervisor, CARE OperationsWho We Are:Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and...
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Specialist, Customer CARE
2 days ago
Taguig, National Capital Region, Philippines Vista Full time ₱900,000 - ₱1,200,000 per yearSpecialist – Customer CarePosition Title:Specialist, Customer CareDepartment:CARE OperationsDomain:Customer CareJob level:SU2Reports to:Supervisor, CARE OperationsWho We AreOur Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and medium...
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Customer Care Specialist
3 days ago
Taguig, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱150,000 - ₱250,000 per yearAbout the roleWe are seeking a dedicated and personable Customer Care Specialist to join our team at MM Royalcare Marketing Services Inc.'. This full-time role is based in Taguig City Metro Manila, and will involve providing exceptional customer service support to our clients. As a Customer Care Specialist, you will be the first point of contact for our...
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Specialist, Customer CARE
15 hours ago
Taguig, National Capital Region, Philippines Cimpress Full time ₱150,000 - ₱300,000 per yearSpecialist - Customer CarePosition Title: Specialist, Customer CareDepartment: CARE OperationsDomain: Customer CareJob level: SU2 Reports to: Supervisor, CARE OperationsWho We Are:Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and...
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Customer Care Specialist
2 weeks ago
Taguig, Philippines Rockwell Automation Full timeCustomer Care Specialist page is loaded## Customer Care Specialistremote type: Hybridlocations: Vietnam Ho Chi Minh City: Taguig City, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: R Rockwell Automation is a global technology leader focused on helping the...
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Customer Care Specialist
1 week ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time $40,000 - $60,000 per yearHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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Customer Care Specialist
1 week ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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IJP: Customer Care Specialist
2 weeks ago
Taguig, Philippines Helloconnect Full timeAbout the job IJP: Customer Care Specialist (US) About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address challenges faced in customer care. Leveraging extensive experience in developing tailored customer care solutions for HelloFresh, our services focus on serving high-growth companies. Located in Manila, Philippines, we now...
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Customer Care Specialist
3 days ago
Taguig, Philippines J-K Network Services Full timeCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
