Customer Care Specialist
4 weeks ago
HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements. HelloFresh HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. Job Description: Our HelloFresh Customer Care Specialists are responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Responsibilities and duties Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities. Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions. Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback. Demonstrating confidence while using all different channels (Voice, Chat, SoMe) Strive to meet your individual KPIs and targets set by the management team. Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role. Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service. Actively suggest ways to improve internal procedures and processes. Taking the initiative when it comes to internal projects. Being an expert regarding company policies, tools, and systems. Skills and preferred qualification Italian C1 Level is a must - Non Italian speakers must not apply At least 6 months working experience in a BPO set up is a must At least 2 years of college education is a must Excellent English is a plus Excellent typing skills with minimal Italian & English grammar and spelling errors Ability to probe effectively and diagnose the root cause of problems or issues Excellent Italian communication skills, both written and verbal You are highly empathetic and willing to go the extra mile for our customers You have a can-do attitude and a problem solving mindset You are punctual, reliable and attention to detail is your middle name You love working in a team and are absolute team player Ability and willingness to learn Must be willing to report onsite #J-18808-Ljbffr
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Customer Care Specialist
2 weeks ago
Taguig, National Capital Region, Philippines 5fc6c2dd-7fd4-4224-a20b-ec6ac14723b5 Full time ₱250,000 - ₱500,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
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Customer Care Specialist
1 week ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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Customer Care Specialist
4 weeks ago
Taguig, Philippines J-K Network Services Full timeCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
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Customer Care Specialist
2 weeks ago
BGC, Taguig City, Philippines J-K Network Services Full timeCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
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Customer Care Specialist
3 days ago
BGC, Taguig City, Philippines J-K Network Services Full timeCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
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Patient Care Specialist
4 weeks ago
Taguig, Philippines Belo Medical Group, Inc. Full timePatient Care Specialist The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Job Duties And Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in...
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Customer Care Specialist
2 weeks ago
Taguig, Philippines Private Advertiser Full timeAbout the Role As a Crypto Support Specialist at Coinbase, you'll be the go-to resource for customers seeking help with their accounts, transactions, and navigating the platform. You'll work closely with users to resolve issues, provide guidance, and offer solutions in a timely and efficient manner. Your role will be crucial in maintaining the trust and...
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Customer Care Assistant
2 weeks ago
Taguig, National Capital Region, Philippines Polystar General Services Inc. Full time ₱150,000 - ₱250,000 per yearAbout the role Joining our dynamic team at Polystar General Services Inc., the Customer Care Assistant role is a full-time position based in Taguig City, Metro Manila. In this role, you will be the first point of contact for our valued customers, delivering exceptional customer service and providing solutions to their inquiries and concerns.What you'll be...
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customer care representative
2 weeks ago
Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱28,000 - ₱40,000 per yearSTART YOUR DECEMBER WITH A NEW OPPORTUNITYWE'RE HIRING: CUSTOMER CARE REPRESENTATIVESOur Customer Care Representative deliver friendly and efficient support across various customer channels. You'll need to be adaptable, positive, and genuinely passionate about helping people. Every day, you'll be guided and supported by experienced Team Leaders and...
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Customer Care Professional
2 weeks ago
Taguig, National Capital Region, Philippines American Express Full time $40,000 - $60,000 per yearCustomer Care Professional – US Servicing – Future Opportunities#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers#Top GBS Employers for the Philippines by the Everest GroupAt American...
