Patient Care Specialist
4 weeks ago
Patient Care Specialist The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Job Duties And Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner. Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner. Answer telephone calls promptly and efficiently following telephone handling standards of the Company. Handle inquiries over the telephone and screens or directs calls when necessary. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department. Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physicians Assistant). Handle patient complaints and refers to the Branch Officer or Doctor accordingly. Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner. Ensure that appropriate and relevant promotional or information materials are available for the patients or customers. Scheduling Of Patients Ensure proper scheduling of patients for treatment and services in the CRM and logbook. Confirm patients appointment the day before the schedule. Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patients availability. Prepare list of doctors and aestheticians patients, procedures and contact numbers for distribution at the end of the day. Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly. Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule. Handling Of Patient Information And Patient Charts Facilitate the filling out of the Patient Data Sheet and ensures completeness of information. Prepare charts for new patients ensuring proper labeling with the patients name (Last Name, First Name, Middle Initial) on the folder flap. Maintain proper filing of charts. Pull out charts of patients as necessary and returns charts after use in their proper places. Prepare charts of patients scheduled the next day. Others Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic. Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action. Undertake promotional, sales and marketing activities via the phone or direct customer encounter. Attend and participates in all required meetings, events or trainings. Ensure compliance to company established policies and procedures. Lend support or assistance as Reliever in other clinics as deemed necessary. Perform other duties as may be assigned. Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent. At least 1-3 Year(s) of working experience in the related field is required for this position. Must have outstanding customer service orientation. Excellent communication skills. Must be able to display tact, courtesy and initiative. #J-18808-Ljbffr
-
Patient Care Coordinator
3 weeks ago
Taguig, Philippines OSREM Full timeAbout the role As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of healthcare services to our patients. This full-time position is based in Taguig City, Metro Manila, where you will liaise with medical professionals, patients, and their families to coordinate all aspects of patient care. What you'll be doing: *...
-
Patient Care Coordinator
2 weeks ago
Taguig, Philippines OSREM Full timeAbout the role As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of healthcare services to our patients. This full-time position is based in Taguig City, Metro Manila, where you will liaise with medical professionals, patients, and their families to coordinate all aspects of patient care. What you'll be doing: *...
-
patient care navigator
2 weeks ago
Taguig, National Capital Region, Philippines 656d374f-8678-445f-b762-8f597716d959 Full time ₱250,000 - ₱500,000 per yearBrief Job Summary:Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the liaison or first point of contact between patients and health care workers.Duties and Responsibilities:Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and...
-
Virtual Patient Observer
1 week ago
Taguig, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱150,000 - ₱250,000 per yearKey Responsibilities:Provide exceptional customer service to patients, nurses, and medical professionals.Continuously monitor patients visually and communicate via two-way devices.Participate in shift hand-offs, sharing relevant patient information and behaviors.Document patient activity hourly and maintain accurate records in EMR and observation...
-
PHRN Care Management Associate
3 weeks ago
Taguig, Philippines Metacom Business Process Outsourcing Solution Inc. Full timeCollaborate with healthcare providers to develop and implement care management plans. Assist patients in navigating the healthcare system and accessing necessary resources. Monitor patient progress and adjust care plans as needed. Educate patients about managing their health conditions effectively. Document patient interactions and maintain accurate records...
-
PHRN Care Management Associate
3 weeks ago
Taguig, Philippines Metacom Careers Full timeSession Notes Reviewer for Healthcare - ISTA Solutions 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Collaborate with healthcare providers to develop and implement care management plans. Assist patients in navigating the healthcare system and accessing necessary resources. Monitor...
-
Customer Care Specialist
2 weeks ago
Taguig, National Capital Region, Philippines 5fc6c2dd-7fd4-4224-a20b-ec6ac14723b5 Full time ₱250,000 - ₱500,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Reimbursement Strategy Specialist
3 days ago
Taguig, Philippines Michael Page Full timeBe part of a growing shared services company in a non profit health care company Opportunity to gain pioneering experience in a hybrid work setup About Our Client Our client is a leading organization in the U.S. healthcare sector, recognized for its focus on innovation, high-quality patient care, and operational excellence. Its expanding global capability...
-
Prior Authorization Specialist
4 weeks ago
Taguig, Philippines HRTX Full timePrior Authorization Specialist (PHRN - Registered Nurse) Job openings: Prior Authorization Specialist (PHRN - Registered Nurse) About the job Prior Authorization Specialist (PHRN - Registered Nurse) We are seeking a detail-oriented and organized Prior Authorization Specialist to join our healthcare team. In this role, you will be responsible for obtaining...
-
Product Support Representative
2 weeks ago
Taguig, National Capital Region, Philippines Medtronic Full time ₱900,000 - ₱1,200,000 per yearAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeThe Diabetes Care Center Specialist will be an expert in the business of his/her respective business...
