Salesforce Trainer

1 week ago

Manila, Philippines RELX Full time

The Salesforce Trainer plays a critical role in ensuring our teams across the globe receive the guidance, training and support they need to become proficient users in Salesforce, helping them to succeed in their roles, whilst getting the best use from the system and maximising adoption and effective use of the system use worldwide. Responsibilities: On-demand training for all users using the Salesforce application – this includes ad hoc requests and new joiners/movers On-demand training for all users using the PowerBI Sales Reporting application. This includes ad hoc requests and new joiners/movers Creating or adjusting training content (video or PPT’s) on new or adjustedcapabilities in Salesforce.com and Sales PowerBI App Maintaining training content on centrally managed training repository i.e. Saleseffectiveness training site Reviewing SFDC Adoption Dashboards and identifying areas where additionaltraining for BU’s and Event teams maybe required Reviewing ServiceNow tickets and identifying areas of additional training wherethe closure of the ticket is related to process not being followed Being a global point-of-contact for anyone with a knowledge or training-relatedenquiry about using GBS Salesforce Creating and organizing training for specific roles within RX that utilize SFDC Producing a monthly view of training conducted for each BU Qualifications: Must possess at least a Bachelor's/College Degree, any field Must have at least 2-3 years of working experience in the related field is required for this position Must have Salesforce or any CRM tools training experience Has experience of delivering training workshops to participants of varying knowledge levels and IT literacy Is able to effectively identify and analyze problems and propose solutions Has experience of working with a global team that operate across time-zones Is able to both actively listen to and effectively question to understand another’s viewpoint Is able to challenge others where necessary and uphold training standards Salesforce Certification would be an advantage We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact . Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . #J-18808-Ljbffr

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