Salesforce Trainer

The Salesforce Trainer plays a critical role in ensuring our teams across the globe receive the guidance, training and support they need to become proficient users in Salesforce, helping them to succeed in their roles, whilst getting the best use from the system and maximising adoption and effective use of the system use worldwide.

Responsibilities:

• On-demand training for all users using the Salesforce application – this includes ad hoc requests and new joiners/movers
• On-demand training for all users using the PowerBI Sales Reporting application. This includes ad hoc requests and new joiners/movers
• Creating or adjusting training content (video or PPT's) on new or adjustedcapabilities in and Sales PowerBI App
• Maintaining training content on centrally managed training repository i.e. Saleseffectiveness training site
• Reviewing SFDC Adoption Dashboards and identifying areas where additionaltraining for BU's and Event teams maybe required
• Reviewing ServiceNow tickets and identifying areas of additional training wherethe closure of the ticket is related to process not being followed
• Being a global point-of-contact for anyone with a knowledge or training-relatedenquiry about using GBS Salesforce
• Creating and organizing training for specific roles within RX that utilize SFDC
• Producing a monthly view of training conducted for each BU

Qualifications:

• Must possess at least a Bachelor's/College Degree, any field
• Must have at least 2-3 years of working experience in the related field is required for this position
• Must have Salesforce or any CRM tools training experience
• Has experience of delivering training workshops to participants of varying knowledge levels and IT literacy
• Is able to effectively identify and analyze problems and propose solutions
• Has experience of working with a global team that operate across time-zones
• Is able to both actively listen to and effectively question to understand another's viewpoint
• Is able to challenge others where necessary and uphold training standards
• Salesforce Certification would be an advantage

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