Customer Support Specialist

Overview Looking for Customer Support Specialist (Mexico) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from YozmaTech-Empowering Tech Entrepreneurs About YozmaTech YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us. Our client Our client is the leading direct-to-consumer platform for mobile games – built for game makers, by game makers. Appcharge helps publishers sell directly to their players, which ups profits by 35%, and greatly improves player relationships and loyalty. As an all-in-one platform, the company provides everything game publishers need to go direct – fully branded web stores, gamified offers, global payments checkout, mobile in-app-payments SDKs and more. Appcharge is the fastest-growing mobile game payments platform, powering stores for over one-third of the top grossing mobile games. Appcharge supports 500 payment methods and 80 currencies, making partners financially compliant worldwide in minutes. Headquartered in Tel Aviv, Appcharge is funded by Gillot Capital Partners and Play Ventures and is led by veterans from Rovio, Huge Games, Moon Active, and Play Studios. Key Requirements 2+ years of experience in a technical, customer-facing role.Excellent verbal and written communication skills in English, Chinese/Korean is a must. Strong troubleshooting skills with a results-driven, customer-first mindset. Hands-on experience with logging and monitoring solutions like New Relic, Coralogix, Solid understanding of web technologies and client/server architecture. Familiarity with web debugging tools (e.g., Chrome DevTools, Fiddler, etc.). Advantage: Experience with SQL. Advantage: Previous experience supporting SaaS or SDK-based platforms. Bachelor’s degree in Computer Science, Software Engineering, or a related field. Highly organized, independent, and comfortable working in a fast-moving startup Willingness to participate in a 24/7 on-call rotation for critical incidents. English – Upper-Intermediate or higher. What you will do Provide Tier 2/3 support for internal and external stakeholders, ensuring top-tier service and minimal escalations to R&D. Communicate directly with customers via email, Zendesk, and video calls. Build and manage customer-facing support resources, including FAQs and playbooks. Troubleshoot and resolve technical issues across a range of environments, using best practices and cross-team collaboration. Interface with engineering, product, and customer success teams to investigate and resolve complex issues. Monitor and prioritize incoming technical issues to ensure timely resolution. Manage and lead critical customer escalations, including during off-hours on-call rotations. Why Join Us? At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters. From day one, you’ll get Direct access to clients and meaningful products; Flexibility to work remotely or from our offices; A-team colleagues and a zero-bureaucracy culture; Opportunities to grow, lead, and make your mark. After you apply We’ll keep it respectful, clear, and personal from start to offer. You’ll always know what project you’re joining – and how you can grow with us. Everyone’s welcome Diversity makes us better. We create a space where you can thrive as you are. Ready to build something meaningful? Let’s talk. Your next big adventure might just start here. Seniority level Entry level Employment type Full-time Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr