Senior Customer Service Specialist
2 weeks ago
About the Role We’re looking for a thoughtful, resourceful, and people-first Customer Experience Specialist to join our team. You’ll be the voice in helping customers navigate product questions, solve order or delivery issues, and feel taken care of throughout their journey with us. This role is more than just support; it's about relationship building. Our customers are often investing in their homes, creating spaces to gather, relax, and entertain. We want their experience with us to feel just as considered as the product they’re receiving. What You’ll Do Respond to customer inquiries via email, chat, and phone with empathy, accuracy, and a solutions-first mindset Provide pre-purchase guidance on products, dimensions, configurations, and materials Troubleshoot post-purchase issues like multi-package shipments, product assembly, missing parts, or delivery hiccups Coordinate with our internal teams (ops, logistics, warehouse) and partners to resolve escalations Track common questions and share feedback that can improve our product or experience Maintain product knowledge to confidently answer questions and stay updated as our line evolves Support warranty and replacement workflows, and ensure our policies are applied consistently and fairly Represent our brand in tone, professionalism, and customer-first mentality Requirements Who You Are You have 3+ years of experience in a customer support or CX role, ideally with a DTC brand You’re an excellent written and verbal communicator—clear, warm, and patient. Very proficient in English. You’re proactive and organized, able to manage multiple customer threads at once without dropping the ball You’re comfortable solving issues independently, but also know when to elevate You care deeply about delivering a premium customer experience and understand how it ties to our brand Bonus: Experience using tools like Extensiv (Skubana) & Shopify. Nice to Haves Experience working with a remote or global team Familiarity with outdoor furniture or home goods A knack for troubleshooting product assembly or logistics #J-18808-Ljbffr
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Customer Service IT Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...
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Domain Architect Customer Service
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,350,000 - ₱1,800,000 per yearDomain Architect Customer ServiceWe're looking for a Domain Architect for our Customer Service domain in Manila to help shape the future of our global customer experience. In this role, you'll be instrumental in defining the long-term technical vision for customer service platforms, ensuring scalable and resilient systems that empower our support teams and...
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Customer Service Specialist
3 weeks ago
Quezon City, Philippines RAKwireless Full timeCustomer Service Specialist - Manila, Philippines RAKwireless Manila, National Capital Region, Philippines Role: Remote Customer Service Professional. What You'll Do: Handle customer inquiries through various platforms with professionalism and care Process customer orders and requests through several platforms Strictly comply with team and company policies...
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Customer Service Representative
2 weeks ago
Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per yearTSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...
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Customer Service Specialist
1 week ago
Cebu City, Philippines Dempsey Resource Management Full timeJob Description Customer Service Specialist role at Dempsey Resource Management Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team...
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Marketing and Sales Specialist
2 weeks ago
San Pablo City, Calabarzon, Philippines ERE Service Developement Specialist Corp Full time ₱180,000 - ₱240,000 per yearAbout the CompanyERE SERVICE DEVELOPMENT SPECIALIST CORP. (ERE) is a corporation dedicated to being a "Service Giver" with a specialization in Developing Manpower to high standards. It is the goal of ERE to be co-partners with our patrons in the promotion and enhancement of excellent service for an improved society. ERE is equipped with an in-house...
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Customer Service Training Specialist
3 weeks ago
Quezon City, Philippines TalentPop App Full timeEmpower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences...
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Customer Care Senior Specialist
1 week ago
Cebu City, Philippines Lexmark Full timeWe are seeking a dedicated and experienced Customer Care Senior Specialist to join our team. The Customer Care Senior Specialist is a customer-facing role (via phone or email or social media) responsible for managing and providing resolution to customer complaints and inquiries by collaborating with the right Lexmark team to solve problems quickly and...
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Customer Service Specialist
29 minutes ago
Marikina City, National Capital Region, Philippines Carlcare Service PH Inc. Full time ₱252,000 - ₱300,000 per yearProvide administrative and operational support to service center teams in NCR and North Luzon. Handle data encoding, case monitoring, and documentation of customer and dealer transactions. Assist in processing warranty claims, parts requisitions, replacements, and refunds. Coordinate with technicians, logistics, warehouse, finance and dealer care teams...
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Customer Service Specialist
1 week ago
Lapu-Lapu City, Central Visayas, Philippines Universal Robots Full time ₱900,000 - ₱1,200,000 per yearCustomer Service SpecialistUniversal Robots has a great plan focused on growing operations in CebuThis goal is going to be accomplished through the Customer Service Specialist role. This is an excellent opportunity for growth within the Automation and Robotics industry. If you are looking for professional development in your career, this is the opportunity...
