B2B Merchant Training Lead

3 weeks ago

Metro Manila Philippines GCash Full time

Join to apply for the B2B Merchant Training Lead role at GCash

2 days ago Be among the first 25 applicants

Join to apply for the B2B Merchant Training Lead role at GCash

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today
As the B2B Merchant Training Lead, you will design, develop, and deliver engaging training programs to B2B merchant partners. You will ensure they are well-equipped with the knowledge of GCash products, processes, platforms, and tools through comprehensive onboarding and refresher sessions. You will also collaborate with internal teams to identify training needs, maintain training records, and continuously improve training effectiveness.
Key Responsibilities

  • Facilitate training sessions in multiple formats: in-person, virtual, and workshops, tailored to diverse learning styles
  • Conduct onboarding and refresher training for merchant partners on GCash products and systems
  • Design, update, and manage training materials such as presentations, manuals, and online content
  • Collaborate with internal teams to assess and address training needs to support business objectives
  • Maintain accurate records of training sessions, participant feedback, and success metrics
  • Respond to ad-hoc training reports and documentation requests
  • Manage and troubleshoot the Learning Management System (TutorLMS) and other digital training tools
  • Prepare reports and communicate project updates to stakeholders

Qualifications & Skills
  • Proficient in English and Filipino/Visayan (professional to native/bilingual level)
  • Strong communication, critical thinking, and decision-making skills
  • Experience in training, teaching, or coaching across various formats (in-person, online, hybrid)
  • Knowledge of Learning Management Systems and virtual training platforms
  • Skilled in using presentation tools such as PowerPoint and Google Slides
  • Ability to explain complex concepts clearly and engagingly
  • Basic data management and reporting skills

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development

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