
Merchant Support Specialist/Lead
17 hours ago
Location: Maya Mandaluyong, National Capital Region, Philippines Overview Optimization of merchant support aftersales processes. In-charge of special handling/support for key accounts/regional key accounts. Oversees team of post-sales associates / project staffs. What you will be doing Identify and address gaps in post-sales processes. Process reviews/recommendations and automation focusing on resolution of transaction processing and settlement crediting related issues. Documentation of aftersales processes. Maintain and regularly update Playbook / Operating Manual / Knowledge Base consolidating transaction processing / settlement processes. Merchant communications management (Scheduled and one-time sending). Manage schedule of sending of spiels/advisories for sending to merchants. Oversees Merchant Services post-sales team that delivers: Transactional and Settlement Aftersales Concerns fulfillment. Focus on major concerns of key accounts which require more focus and attention. Coordinate with internal support units (Tech, Ops, Finance/Treasury, Product, Merchant Aftersales Support Team, etc) to ensure aftersales requirements are met within SLA. Ensure delivery of merchant's other requests and requirements such as filing of EWT, force posting of voided/expired transactions, settlement report availability, collection and payment of misrouted settlements, etc. Escalate, monitor and help in resolution of issues/delays affecting processing of transactions and settlements of merchants. What we are looking for At least 5 years work experience preferably in payments acquiring industry. Knowledge and understanding of internal processes: merchant transaction and settlement flow, customer care Seniority level Associate Employment type Full-time Job function Customer Service, Project Management, and Management Industries Financial Services and Banking #J-18808-Ljbffr
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Merchant Onboarding Specialist
3 weeks ago
, , Philippines Payment Solutions Pte Ltd Full timeAbout HitPay HitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...
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Credit card processing merchant sales
1 week ago
, , Philippines Global Pacific Support Full timeGLOBAL PACIFIC SUPPORT is a premier provider of credit card processing solutions, dedicated to helping businesses streamline their payment processing needs. We are currently looking for passionate and results-driven individuals to join our team as Credit Card Processing Merchant Sales Representatives. In this role, you will focus on acquiring new merchant...
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Senior Sales Specialist
3 weeks ago
, , Philippines High5 Full timeSenior Sales Specialist - Merchant offers High5 Makati, National Capital Region, Philippines Senior Sales Specialist - Merchant offers High5 Makati, National Capital Region, Philippines 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from High5 We're Hiring: Sr. Sales...
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B2B Merchant Training Lead
3 weeks ago
, Metro Manila, Philippines GCash Full timeJoin to apply for the B2B Merchant Training Lead role at GCash 2 days ago Be among the first 25 applicants Join to apply for the B2B Merchant Training Lead role at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative,...
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Merchant Operations Specialist
3 weeks ago
, Albay, Philippines Oxford Distributions Inc. Full timeResponsibilities Meet and lead negotiations with assigned/prospected merchants/stores and process accreditation. Build relationships/partnerships with merchants; manage their performance and contributions to the merchant network. Manages merchants inquires and concerns. Ensure a smooth day to day process and transactions. Manages the entire process of...
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Merchant Sales Specialist
1 week ago
, , Philippines Buscojobs Full timeMerchant Sales Specialist - Dagupan Posted today Job Description Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Marketing or equivalent. With at least two years Sales Experience in Fast Moving Consumer Goods is preferable, but fresh graduates are...
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Merchant Support Specialist
1 week ago
, Metro Manila, Philippines Buscojobs Full timeMerchant Support Specialist jobs in Pasig Pasig, Palawan Primeline Products Philippines IncPosted today Job Description DUTIES AND RESPONSIBILITIES Attends to queries/complaints from clients and coordinates matters for its immediate resolution Proper handling of client related problems, complaints, and troubleshooting Conducts training of merchants...
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Merchant Support Associate
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeMerchant Support Associate—Locations include Mandaluyong, Makati, Taguig, Antipolo, Cainta, Mandaluyong and surrounding areas in the National Capital Region. Posted today. Job Description The descriptions below are aggregated from OpenText and Gratitude Inc. postings. Roles cover merchant support and technical/customer support responsibilities in a...
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Merchant Operations Specialist
3 weeks ago
, Pampanga, Philippines Kreeayt Business Process Outsourcing Full timeShare Job Description Employee Recognition and Rewards Anniversary Gifts, Holiday Gifts Government Mandated Benefits Insurance Health & Wellness Well-Stocked Pantry Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave Read More Support the execution of monthly and annual forecasting and...
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Customer Support Specialist
16 hours ago
, , Philippines Razer Inc. Full timeCustomer Support Specialist page is loaded## Customer Support Specialistlocations: One Park Drive Building (Philippines)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an...