Merchant Support Specialist/Lead
3 weeks ago
Location: Maya Mandaluyong, National Capital Region, Philippines Overview Optimization of merchant support aftersales processes. In-charge of special handling/support for key accounts/regional key accounts. Oversees team of post-sales associates / project staffs. What you will be doing Identify and address gaps in post-sales processes. Process reviews/recommendations and automation focusing on resolution of transaction processing and settlement crediting related issues. Documentation of aftersales processes. Maintain and regularly update Playbook / Operating Manual / Knowledge Base consolidating transaction processing / settlement processes. Merchant communications management (Scheduled and one-time sending). Manage schedule of sending of spiels/advisories for sending to merchants. Oversees Merchant Services post-sales team that delivers: Transactional and Settlement Aftersales Concerns fulfillment. Focus on major concerns of key accounts which require more focus and attention. Coordinate with internal support units (Tech, Ops, Finance/Treasury, Product, Merchant Aftersales Support Team, etc) to ensure aftersales requirements are met within SLA. Ensure delivery of merchant's other requests and requirements such as filing of EWT, force posting of voided/expired transactions, settlement report availability, collection and payment of misrouted settlements, etc. Escalate, monitor and help in resolution of issues/delays affecting processing of transactions and settlements of merchants. What we are looking for At least 5 years work experience preferably in payments acquiring industry. Knowledge and understanding of internal processes: merchant transaction and settlement flow, customer care Seniority level Associate Employment type Full-time Job function Customer Service, Project Management, and Management Industries Financial Services and Banking #J-18808-Ljbffr
-
Merchant Onboarding Specialist
4 days ago
, , Philippines Payment Solutions Pte Ltd Full timeAbout HitPay HitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...
-
Customer/Merchant Support Specialist
4 days ago
, Metro Manila, Philippines Fresh Prints Full timeAbout Intelligems Intelligems is a profit optimization platform that helps e-commerce businesses succeed by providing merchants with A/B testing and personalization tools to run experiments, understand their data, and price dynamically — tools that were previously only available to companies like Amazon and Uber. We're currently working with over 500...
-
Customer/Merchant Support Specialist
1 week ago
The Philippines (Remote) Fresh Prints Full time ₱300,000 - ₱600,000 per yearAbout Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus...
-
Merchant Operations Specialist
1 week ago
, Albay, Philippines Oxford Distributions Inc. Full timeResponsibilities Meet and lead negotiations with assigned/prospected merchants/stores and process accreditation. Build relationships/partnerships with merchants; manage their performance and contributions to the merchant network. Manages merchants inquires and concerns. Ensure a smooth day to day process and transactions. Manages the entire process of...
-
Merchant Operations Specialist
7 days ago
, Pampanga, Philippines Kreeayt Business Process Outsourcing Full timeShare Job Description Employee Recognition and Rewards Anniversary Gifts, Holiday Gifts Government Mandated Benefits Insurance Health & Wellness Well-Stocked Pantry Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave Read More Support the execution of monthly and annual forecasting and...
-
Customer Support Specialist
3 weeks ago
, , Philippines Razer Inc. Full timeCustomer Support Specialist page is loaded## Customer Support Specialistlocations: One Park Drive Building (Philippines)time type: Full timeposted on: Posted Yesterdayjob requisition id: JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an...
-
Merchant Marketing Manager
2 weeks ago
, Metro Manila, Philippines BillEase Full timeAbout Us Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a...
-
Sales Lead
5 days ago
Philippines Asia Select Full time ₱1,200,000 - ₱3,600,000 per yearJob title:SALES LEAD - PAYMENT SERVICESJob type:Full-TimeEmp type:Full-timeFunctional Expertise:SALES & MARKETINGSkills:SALES LEADJob published: Job ID:46959JOB DESCRIPTIONKey Responsibilities:Develop and execute the overall business development strategy for payment services, with a focus on merchant acquisition and revenue growth.Identify new market...
-
Credit Card Processing Merchant Sales
3 weeks ago
, , Philippines Buscojobs Full timeGLOBAL PACIFIC SUPPORT is a premier provider of credit card processing solutions, dedicated to helping businesses streamline their payment processing needs. We are currently looking for passionate and results-driven individuals to join our team as Credit Card Processing Merchant Sales Representatives. In this role, you will focus on acquiring new merchant...
-
Executive Director for Merchant Services
2 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeExecutive Director for Merchant Services, Client Service Lead multiple groups within the Merchant Service Client Onboarding and Service organization. Work with internal partners and clients to maintain and strengthen relationships. As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a...