Administrator, Learning

Job Description - Administrator, Learning & Development Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working around the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Our Global Operations Center, Manila Manila is the third largest office in the White & Case landscape. We house the Global Operations Center which is made up of over 500 team members who provide integral support to our lawyers and legal support teams around the world. We handle a substantial range of services in business development and marketing, compliance and new business, finance, technology, human resources, and office administration. We are also the pioneers and frontlines of operational excellence. Since the inception of the White & Case Manila Global Operations Center over a decade ago, we've been consistently recognized as one of the top employers in Asia. We have won multiple notable awards such as HR Asia Awards, International ICT Awards, Asia CEO Awards, and are recognized as a top workplace by Great Place to Work Philippines. Working flexibly and across every time zone to support our lawyers and colleagues around the world, we have built strong relationships across our different teams, cultures, and offices. True to our Employee Value Proposition of providing team members with a dynamic, diverse, and rewarding work environment, we enable excellent candidates to apply for secondments or training opportunities located in other White & Case offices. Our goal is to provide a learning and development path that is best suited for each role while leveraging each team member's strengths. Position Summary Working as part of the tight-knit Manila team, you will assist offices of the Firm in their training administration activities. Flexible in your approach, you will be keen to develop your professional knowledge and relationship building with the Stakeholders in a fast-paced and stimulating working environment. Being based in Manila, you will be responsible for receiving, verifying, inputting and processing learning and development information assigned and requested by supervising manager and/or stakeholders based on agreed and communicated process guidelines. Provide customer service by receiving and responding to ad hoc queries and requests on a need basis coming from Learning and Development Team. Our Team The Global HR Operations teams consist of a team of dedicated professionals located around the world. You will be required to lead the team, fostering a common purpose and commitment. You will lead by example and strike a balance of challenge and support to the team. Good communication and teamwork are essential. You will be responsible for developing the careers of the team, ensuring they remain engaged and deliver consistently to the highest standard. You will be innovative and at the forefront of process and system development. We’re proud of our high-performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with business services teams in all locations and functions, you will be seen as a trusted advisor to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional and develop a uniquely broad range of experience to draw on throughout your career. Duties and Accountabilities Maintain and update employee records using the Learning Management System (LMS) and support end-to-end training administration processes, which include, but are not limited to the following: Pre-event: send out calendar invitations and reminders to training participants, update training event information, secure training delivery resources (generation of attendance sheet and acceptance reports, circulate room information through updating calendar invites, and distribution of training materials). Post-event: process attendance sheets, send out feedback requests, gather feedback responses, issue training certificates, and create reports. Creation and management of eLearning courses Record external training courses and upload certificates to employee’s training records Participate in functional testing for system configuration changes, upgrades/enhancements, and patches and act as Tier 1 support for LMS technical issues HR Case Management System Administration. Create cases and respond to ad hoc queries from employees. Provide input for Knowledge Management within the team (including creation and ownership of documentation/job aids), sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives. Perform other job-related duties as assigned, including providing coverage to tasks assigned Qualifications Bachelor's/College Degree Minimum of 1-3 years of general administrative experience Customer Service skills required for the position Excellent communication skills – written and verbal – and ability to work at all levels Working knowledge of ServiceNow and Microsoft Office tools (Outlook, Excel, PowerPoint, and Word) Amenable to work in rotating shifts (APAC, EMEA, and Americas time zones), Hybrid set-up 1 to 3 years of HR Administration work experience gained from working in an HR environment 1 to 2 years of BPO / HR Shared Services work experience in either HR Operations and HR Systems role, particularly to Learning Management System (LMS), from a multinational, blue-chip, professional, or financial services organization Demonstrated ability to learn new functional concepts quickly and work with minimal supervision Demonstrated ability to handle and maintain confidential and sensitive information Ability to collaborate and actively contribute to a strong team environment, yet able to work independently and take ownership of tasks Client-focused attitude. Experience providing client service to internal and external clients Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required Ability to communicate effectively at all levels within the firm Other This is a Nonexempt role based in Manila This role reports to Manager, HROD Job Level Code: R12 White & Case is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. #J-18808-Ljbffr