Business Process Management Specialist

6 days ago

Pasay, Philippines SM Supermalls Full time

Job Purpose:

The Business Process Management Officer plays a key role in driving process excellence by leading Lean Six Sigma programs and fostering a culture of continuous improvement. This role oversees the execution of the Process Excellence Program, ensuring that participants successfully implement impactful process improvements.

Beyond process optimization, the Officer will also develop creative engagement strategies through infographics, videos, and other multimedia content to simplify complex concepts and encourage active participation in Lean Six Sigma initiatives. The role also involves tracking program progress, guiding participants, and ensuring that improvement efforts align with business goals.

Responsibilities:

  • Help in leading and managing the Process Excellence Program, ensuring participants successfully implement Lean Six Sigma methodologies
  • Drive continuous improvement initiatives, guiding teams through Quick Wins and complex projects to achieve measurable business impact
  • Monitor and track program progress, ensuring timely completion of certifications and project deliverables
  • Engage with participants to drive improvement efforts.
  • Develop creative materials such as infographics, videos, and visual content to simplify complex concepts and promote engagement
  • Organize and facilitate Lean Six Sigma training sessions, workshops, and collaborative improvement activities
  • Streamline program administration, managing documentation, training logistics, and reporting key program metrics
  • Analyze and document business processes, identifying inefficiencies and areas for optimization

Requirements:

  • Minimum of 2 years of experience in business process analysis, process improvement, or related roles
  • Strong Lean Six Sigma knowledge with experience in implementing process improvement projects
  • Excellent program management and stakeholder engagement skills to motivate and support participants
  • Creative mindset with experience in designing infographics, videos, and visual content for effective communication
  • Effective communication and facilitation abilities to lead improvement initiatives
  • Highly organized with the ability to manage multiple projects and deadlines
  • Lean Six Sigma certification (Yellow Belt or higher) is a plus
  • Willing to work in Pasay City
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