Customer Care Manager US

4 weeks ago

Makati, Philippines Cloudstaff Full time

Overview We’re Hiring: Customer Care Manager US Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a Customer Care Manager US to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant Role : Customer Care Manager US Work Arrangement : Work from Office Location : Philippines - Makati Schedule : Night Shift Job Description : This is a work in the office role based in Makati. Working Hours : US Hours: Flexible across multiple time zones, ideally EST or CT 8pm-5am UTC+8 (8am-5pm EST) 9pm-6am UTC+8 (8am-5pm CT) Responsibilities Manage varied customer interactions, including incoming phone calls, emails, and structured online meetings, ensuring each customer’s experience is seamless. Introduce customers to new solutions that will enhance their business operations, demonstrating a solid understanding of Fourth’s products and their benefits. Identify and assess customer needs to ensure high levels of satisfaction. Build trust and long-term relationships with customers through open and honest conversations. Proactively identify opportunities to add value to partnerships through solution expansion, additional services, or recommending expandable integrations. Collaborate with multiple teams within Fourth to deliver the best possible solutions for customers. Qualifications Customer-focused with a success-driven, self-reliant, and productive approach to interpersonal relationships. Empathetic, genuine, and dedicated to continuous learning and self-improvement. Strong communication skills, both verbal and written. Excellent time management and organizational skills. Thrive in a fast-paced environment with evolving goals. Critical thinker, comfortable challenging the status quo to find better solutions. Strong interpersonal skills and emotional intelligence, able to read a room and navigate complex conversations. Professional sense of organization, able to work both in an office environment and remotely, with appropriate levels of collaboration. Highly organized, detail-oriented, and vision-driven. Bonus Points Experience in Software/Tech industry Account Management experience Experience in hospitality (Restaurant and/or Hotel) Requirements Minimum of 2-3 years of customer service or account management experience. Proven experience in managing customer relationships and resolving issues effectively. Fluency in English (both verbal and written). Strong familiarity with customer service tools and software (CRM experience a plus). Ability to work flexible hours, including evenings and weekends, as required by the assigned working hours. Non-negotiable skills & requirements Availability to work within the assigned working hours(EMEA and/or US hours). Excellent communication skillswith the ability to engage and build relationships with customers at all levels. Customer-first mindsetwith a proactive, solution-driven approach to addressing customer needs. Ability to work independently and collaboratively in a remote and office setting. #J-18808-Ljbffr

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