Customer Care Manager US
3 weeks ago
Overview
We’re Hiring: Customer Care Manager US
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered
We are currently on the lookout for a Customer Care Manager US to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant
Role : Customer Care Manager US
Work Arrangement : Work from Office
Location : Philippines - Makati
Schedule : Night Shift
Job Description :
This is a work in the office role based in Makati.
Working Hours :
- US Hours: Flexible across multiple time zones, ideally EST or CT
- 8pm-5am UTC+8 (8am-5pm EST)
- 9pm-6am UTC+8 (8am-5pm CT)
- Manage varied customer interactions, including incoming phone calls, emails, and structured online meetings, ensuring each customer’s experience is seamless.
- Introduce customers to new solutions that will enhance their business operations, demonstrating a solid understanding of Fourth’s products and their benefits.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Build trust and long-term relationships with customers through open and honest conversations.
- Proactively identify opportunities to add value to partnerships through solution expansion, additional services, or recommending expandable integrations.
- Collaborate with multiple teams within Fourth to deliver the best possible solutions for customers.
- Customer-focused with a success-driven, self-reliant, and productive approach to interpersonal relationships.
- Empathetic, genuine, and dedicated to continuous learning and self-improvement.
- Strong communication skills, both verbal and written.
- Excellent time management and organizational skills.
- Thrive in a fast-paced environment with evolving goals.
- Critical thinker, comfortable challenging the status quo to find better solutions.
- Strong interpersonal skills and emotional intelligence, able to read a room and navigate complex conversations.
- Professional sense of organization, able to work both in an office environment and remotely, with appropriate levels of collaboration.
- Highly organized, detail-oriented, and vision-driven.
- Experience in Software/Tech industry
- Account Management experience
- Experience in hospitality (Restaurant and/or Hotel)
- Minimum of 2-3 years of customer service or account management experience.
- Proven experience in managing customer relationships and resolving issues effectively.
- Fluency in English (both verbal and written).
- Strong familiarity with customer service tools and software (CRM experience a plus).
- Ability to work flexible hours, including evenings and weekends, as required by the assigned working hours.
- Availability to work within the assigned working hours(EMEA and/or US hours).
- Excellent communication skillswith the ability to engage and build relationships with customers at all levels.
- Customer-first mindsetwith a proactive, solution-driven approach to addressing customer needs.
- Ability to work independently and collaboratively in a remote and office setting.
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