Shift Manager

1 week ago

Makati, Philippines Bornga Full time

Responsibilities 5% service charge Supervise daily restaurant operations, including front-of-house and back-of-house activities. Act on behalf of the company on matters pertaining to day-to-day operations. Follow company instructions and policies to maintain quality service and product standards. Work with honesty, integrity, and morality at all times. Guide and manage subordinates to understand and follow company instructions and policies while ensuring their performance and behavior align with company standards. Serve as a good example for subordinates. Ensure employees maintain proper attire and appearance, requiring formal or semi-formal attire for managers. Observe and manage employee attendance and leave requests. Maintain cleanliness and sanitary conditions of the restaurant. Ensure the restaurant is ready for operation daily. Provide excellent service to customers and handle complaints promptly and professionally. Understand and be familiar with every menu item and proper serving techniques. Manage reservations efficiently. Address damages, breakages, and employee mistakes while holding staff accountable. Manage employee schedules, including day-offs, with management approval. Order supplies based on operational needs and control inventory of supplies and company properties. Make daily updates and reports to the management. Ensure proper closing procedures of daily operations. Lead and motivate staff to deliver outstanding customer service and ensure a positive dining experience. Oversee hiring, training, scheduling, and performance evaluations for restaurant staff. Monitor food quality, presentation, and service standards for consistency. Maintain compliance with food safety and health regulations. Analyze financial performance, including sales, expenses, and profit margins, to create actionable improvement plans. Develop and implement marketing strategies to attract and retain customers. Collaborate with kitchen and bar staff for smooth service flow and product quality. Perform additional tasks as assigned by the company’s executives. Experience Proven experience in restaurant management or a similar leadership role. Skills Strong leadership and team management skills. Excellent customer service and interpersonal abilities. Financial management skills, including budgeting and cost control. Proficiency in point-of-sale (POS) systems and restaurant management software. Effective communication and problem-solving skills. Knowledge Understanding of food safety and hygiene regulations. Knowledge of inventory management and procurement processes. Familiarity with marketing strategies to boost restaurant sales. Physical Requirements Ability to work on your feet for extended periods and occasionally lift heavy objects. Schedule Flexibility Willingness to work nights, weekends, and holidays as required. Certifications Food Safety Manager Certification or equivalent, depending on local regulations. #J-18808-Ljbffr

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