
Technical Support Specialist
4 weeks ago
Overview
Technical Support Specialist based in Angeles City, Pampanga. We are urgently hiring IT Service Desk and Technical Support Representatives to join our expanding team. The role involves providing expert advice and information to potential customers about products and services, delivering excellent customer service, and using a consultative approach to selling and client conversion. Onsite work is required.
Responsibilities- Provide technical assistance and information to users about products and services.
- Troubleshoot problems with computer hardware or software.
- Deliver excellent problem-solving and customer service to support and sales objectives.
- Assist in client conversion through informed, consultative interactions.
- Work collaboratively within the IT Service Desk and support teams.
- Must have 24 months (2 years and up) of technical service or ITSD experience.
- College graduate for any computer-related course (for TSR only).
- Amenable to work onsite.
- Excellent communication skills.
- English proficiency preferred.
Salary up to Php 35,000–40,000 per month, depending on technical experience.
LocationLocation: BGC, Taguig (Note: This entry is duplicated in the source; the refined listing reflects the stated onsite requirement at Angeles City, Pampanga or nearby areas as applicable to the role.)
Benefits- Health insurance (HMO) up to 400,000 PHP, effective Day 1 (can cover up to 2 million including 3 dependents)
- Medicine reimbursement up to 10,000 PHP (can go up to 40,000 PHP with 3 dependents)
- Onsite parking and gym membership
- Paid training and opportunities for promotion
- Flexibility with schedule and transportation support
- 8-hour shift
- Evening, night, and overtime shifts available
- Rotational schedule, Monday to Friday, holidays and weekends as applicable
- 13th month salary
- Anniversary bonus
- Bonus pay, overtime pay, performance bonus, quarterly bonus, yearly bonus
All processes were conducted virtually where applicable; some roles may require onsite work.
ApplicationApplication questions include highest educational attainment, length of technical support experience, length of BPO experience, and active contact number. Please send your updated resume and apply accordingly.
Education : Bachelor’s degree preferred
Experience : Customer service experience preferred (1 year)
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