Technical Operations Support

24 hours ago

Davao del Sur Philippines Buscojobs Full time

Technical Operations Support - Angeles

Posted today

Job Description: Desktop Support Engineer (Angeles)

Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance with Service Desk processes.

Manage service requests, software installation, new computer setups, upgrades, etc.

Performs general preventive maintenance tasks on PCs, laptops, printers and any other authorized peripheral equipment.

Qualifications
  • At least 1 year of related experience as Technical Support and ticketing tools (ServiceNOW, LanDesk)
  • Can work 5 days a week, 10.5 hours per day
  • Willing to work on weekends, holidays and at any time when needed
  • Amenable to travel to different sites or locations
  • Open to work on a Project Based Employment 1yr Renewable Contract

Job Type : Fixed term
Contract length: 12 months

Schedule :

  • 10 hour shift

Application Question(s) :

  • Are you willing to work in San Fernando Pampanga?

Education :

  • Bachelor's (preferred)

Experience :

  • IT Support: 1 year (preferred)
Job Description: IT Technical Support Specialist

Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance with Service Desk processes.

Manage service requests, software installation, new computer setups, upgrades, etc.

Performs general preventive maintenance tasks on PCs, laptops, printers and any other authorized peripheral equipment.

Qualifications
  • At least 1 year of related experience as Technical Support and ticketing tools (ServiceNOW, LanDesk)
  • Can work 5 days a week, 10.5 hours per day
  • Willing to work on weekends, holidays and at any time when needed
  • Amenable to travel to different sites or locations
  • Open to work on a Project Based Employment 1yr Renewable Contract

Job Type : Fixed term
Contract length: 12 months

Schedule :

  • 10 hour shift

Application Question(s) :

  • Are you willing to work in San Fernando Pampanga?

Education :

  • Bachelor's (preferred)

Experience :

  • IT Support: 1 year (preferred)
Job Description: VoIP Technical Support

JOB DESCRIPTION
Position : VoIP Technical Support
Schedule : 9pm to 6am
Work set-up : On-Site (Clark, Pampanga)

  • 3+ years of experience with any soft switch
  • 3+ years of experience with networking
  • Knowledge of IP phones, provisioning & troubleshooting them. Grandstream, Polycom, Yealink

Benefits :

  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Staff meals provided
  • Transportation service provided

Schedule:

  • Night shift

Supplemental pay types:

  • 13th month salary

Experience :

  • VoIP: 2 years (preferred)
Note

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