IT Technical Support
3 weeks ago
Responsibilities
- Provide technical support for hardware and software issues reported by users.
- Respond to support tickets, escalating issues when necessary to ensure timely resolution.
- Maintain and monitor network security systems to prevent unauthorized access.
- Assist in database management and optimization for SQL and MongoDB.
- Conduct training sessions for end-users to enhance their understanding of software applications.
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience Level: Less than 1 year of experience in IT support or a related role.
- Skills and Competencies: Proficient in Network Security and Database Management (SQL, MongoDB).
- Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
- Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively.
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