IT Support Specialist L1/L2

3 weeks ago

Taguig, Philippines HRTX Full time

About the job IT Support Specialist L1/L2 The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues. The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow experience considered a plus. Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to: Workstations, laptops, and peripherals (printers, scanners, etc.) Operating systems and standard business applications Network connectivity (LAN/WAN) Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation. Collaborate with onshore IT teams to escalate and resolve complex issues. Install, configure, and upgrade hardware and software as needed. Track and document all support activities, resolutions, and follow-ups. Assist with remote setup and maintenance of IT infrastructure in various office locations. Support operational systems such as telephony, security, and office equipment. Provide administrative support for IT operations, including inventory tracking and reporting. Required Qualifications and Experience: Bachelor's degree in Information Technology or a related field, or equivalent work experience. Minimum 2-3 years of experience in an IT support role (L1/L2). Familiarity with ticketing systems and IT support workflows. Experience supporting users in a multinational, multicultural environment. Strong communication skills in English, both written and verbal. Ability to work independently and collaboratively with remote/onshore teams. Preferred Qualifications: Experience with ServiceNow or similar ITSM platforms. Microsoft certifications (e.g., MCP, MTA, or equivalent). Experience in healthcare or regulated industries is a plus. Key Skills: Proficiency in Microsoft 365 Office Suite (Excel, Word, Outlook) Strong organizational and documentation skills Excellent customer service and interpersonal skills Analytical thinking and problem-solving abilities Ability to manage multiple tasks and prioritize effectively Familiarity with VOIP phone systems and remote support tools #J-18808-Ljbffr

  • Service Desk Analyst

    4 weeks ago

    Taguig, Philippines IT BY DESIGN Full time

    Senior Recruitment Consultant | Hiring for an MSP Company | L1, L2, and L3 IT Service Desk | Cloud Engineer | NOC | message me for opportunities Service Desk Specialist Location: Onsite – BGC, Taguig Shift: Nightshift (EST) Experience: Minimum 1.9 years of experience in IT Service Desk or Technical Support About the Role: IT By Design is looking for a...

  • L2 - L3 IT Support Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    About the RoleIT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a...

  • IT Technical Support

    3 weeks ago

    Taguig, Philippines Nityo Infotech Inc. Full time

    As an L2 Technical Support Specialist, you will be the next escalation point after L1 support, handling complex technical issues, and providing in-depth troubleshooting. You will collaborate closely with engineering and product teams to resolve recurring issues, and document solutions. Qualifications: Bachelor’s degree in IT, Computer Science, Engineering,...

  • L2 MSP Engineer

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱720,000 - ₱960,000 per year

    L2 MSP EngineerLocation: Bonifacio Global City, Taguig, Metro ManilaWork Setup: Full-time, OnsiteCompany: IT By Design Philippines, Inc.About the RoleWe are seeking a skilled Level 2 MSP Engineer to join our dynamic team at IT By Design Philippines Inc. Based in Bonifacio Global City, you'll be part of a fast-paced Managed Service Provider (MSP) environment,...

  • URGENTLY HIRING: ServiceNow GTM Technical Specialist | L2

    4 weeks ago

    Taguig, Philippines iOPEX Tech Full time

    We are hiring for passionate and talented ServiceNow GTM Technical Specialist (L2) for our awesome team! Job Summary The GTM Technical Specialist resolves complex incidents, problems and tasks, applying advanced troubleshooting skills to maintain the stability and performance of the ServiceNow applications supporting the Go-to-Market function. This role acts...

  • L2 Technical Support

    4 weeks ago

    Taguig, Philippines Accent Micro Technologies, Inc. Full time

    Position: L2 Technical Support About the Role We’re looking for an IT Support Specialist to provide day-to-day technical support to our Manila office and remote users. You’ll handle IT requests, troubleshoot issues, support new hires during onboarding, and ensure our systems and devices run smoothly. Key Responsibilities Manage daily IT tickets in...

  • Korean or Mandarin IT Desk Support L1

    4 weeks ago

    Taguig, Philippines Preferable - Crafting Careers Full time

    Mandarin or Korean L1 Service Desk Support – Independent Contractor (Philippines) We are looking for a seasoned L1 Service Desk Support specialist fluent in Mandarin or Korean to join our team in Taguig, Metro Manila. The role is an independent contractor position, requiring on‑site presence at our office located at 1634 Taguig. Company Overview EIL...

  • Korean or Mandarin IT Desk Support L1

    2 weeks ago

    Taguig, National Capital Region, Philippines EIL Global Full time

    Job DescriptionJob Title: Mandarin or Korean or Japanese IT Service Desk Support L1Role: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From OfficeLocation: 1634 Taguig Metro ManilaFluent in Mandarin or Korean or Japanese ( Language Skills ) in IT Desk Support (Independent Contractor role)Please share CV to Company OverviewEIL...

  • L2 SAP ABAP ANALYST

    4 weeks ago

    Taguig, Philippines Tap Growth ai Full time

    Join to apply for the L2 SAP ABAP ANALYST role at Tap Growth ai We are seeking a skilled and detail-oriented L2 SAP ABAP Analyst to join our dynamic team. The ideal candidate will possess expertise in ABAP programming and be able to troubleshoot and enhance existing applications, ensuring optimal performance and functionality. Location Taguig, Philippines...

  • l2 sap abap analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Tap Growth ai Full time ₱300,000 - ₱600,000 per year

    We're Hiring: L2 SAP ABAP Analyst We are seeking a skilled and detail-oriented L2 SAP ABAP Analyst to join our dynamic team. The ideal candidate will possess expertise in ABAP programming and be able to troubleshoot and enhance existing applications, ensuring optimal performance and functionality. Location:Taguig, Philippines Work Mode:Work From Office...