IT Technical Support

2 weeks ago

Malabon City, Philippines Rurex Fabrication and Trading Co., Inc. Full time

Core Responsibilities: • Diagnosing technical issues: Identifying software bugs, hardware malfunctions, and network failures. • Providing step-by-step solutions: Helping users solve problems via phone, email, chat, or remote access tools. • Installing and configuring hardware/software: Setting up, maintaining, and upgrading both hardware and software systems to ensure they work correctly. • Performing minor repairs: Carrying out minor repairs to computer systems and peripherals to resolve basic hardware or software issues. • Supporting software applications: Installing, upgrading, and maintaining software applications on user devices to ensure optimal system performance. • Managing data storage: Managing and securing data storage as part of IT infrastructure responsibilities, including backup and disaster recovery. • Providing system support: Troubleshooting and maintaining computer systems and networks to ensure smooth operations. • Monitoring system performance: Using tools to track uptime, detect issues, and proactively prevent downtime. • Escalating complex problems: Working with Tier 2 or Tier 3 teams to solve more advanced technical issues. • Providing training: Offering guidance and training on how to use new software and hardware effectively. Required Skills and Qualifications: • Familiarity with operating systems (Windows, macOS, Linux) • Knowledge of software tools like CRMs, antivirus, and Office suites • Desktop support skills, including troubleshooting and maintaining end-user devices • Understanding of computer networking, including network protocols (such as TCP/IP and OSI models), network infrastructure, and hardware components • Proficiency in programming languages, such as Java or Python, for software troubleshooting and support • Knowledge of information systems and their application in IT support, including system configuration and security • Understanding of networks, IP addressing, and VPNs • Proficiency in troubleshooting hardware issues

  • IT Technical Support

    3 weeks ago

    Malabon, Philippines Rurex Fabrication and Trading Co., Inc. Full time

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    4 weeks ago

    Malabon, Philippines Rurex Fabrication and Trading Co., Inc. Full time

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    2 weeks ago

    Malabon City, Philippines Rurex Fabrication and Trading Co., Inc. Full time

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    Malabon, Philippines Sapient Global Services Full time

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    Quezon City, Philippines IEEE Full time

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    Quezon City, Philippines SmartLine Human Resource Services Inc Full time

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