IT Technical Support

1 day ago

Malabon, Philippines Rurex Fabrication and Trading Co., Inc. Full time

Core Responsibilities:
• Diagnosing technical issues: Identifying software bugs, hardware malfunctions, and network
failures.
• Providing step-by-step solutions: Helping users solve problems via phone, email, chat, or
remote access tools.
• Installing and configuring hardware/software: Setting up, maintaining, and upgrading both
hardware and software systems to ensure they work correctly.
• Performing minor repairs: Carrying out minor repairs to computer systems and peripherals to
resolve basic hardware or software issues.
• Supporting software applications: Installing, upgrading, and maintaining software
applications on user devices to ensure optimal system performance.
• Managing data storage: Managing and securing data storage as part of IT infrastructure
responsibilities, including backup and disaster recovery.
• Providing system support: Troubleshooting and maintaining computer systems and networks
to ensure smooth operations.
• Monitoring system performance: Using tools to track uptime, detect issues, and proactively
prevent downtime.
• Escalating complex problems: Working with Tier 2 or Tier 3 teams to solve more advanced
technical issues.
• Providing training: Offering guidance and training on how to use new software and hardware
effectively.

Required Skills and Qualifications:
• Familiarity with operating systems (Windows, macOS, Linux)
• Knowledge of software tools like CRMs, antivirus, and Office suites
• Desktop support skills, including troubleshooting and maintaining end-user devices
• Understanding of computer networking, including network protocols (such as TCP/IP and OSI
models), network infrastructure, and hardware components
• Proficiency in programming languages, such as Java or Python, for software troubleshooting
and support
• Knowledge of information systems and their application in IT support, including system
configuration and security
• Understanding of networks, IP addressing, and VPNs
• Proficiency in troubleshooting hardware issues

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