Clinical Training Manager

3 weeks ago

Pasig, Philippines Omega Healthcare Management Services Inc. Full time

Responsibilities

  • Project-manages the smooth roll out of courses at the location.
  • Work on areas identified for improvement based on feedback received about the quality of the training programs.
  • To ensure confidentiality, integrity and availability of all data dealt in course of work
  • To ensure the completion of compliance awareness training for all the team members
  • Review and update the Risk register annually or in case of any changes
  • Review and update the procedure documents, Access Grid as and when the changes occurs
  • Ensure all information security measure and policies are enforced
  • To ensure confidentiality, integrity and availability of all data dealt in course of work
  • To ensure the client login ids are deactivated on timely manner
  • To insure the ISMS and Quality objectives are monitored and shared to compliance team on monthly basis
  • Monitor & measure trainer performance
  • Conduct review meetings with Training BU Head at regular intervals to understand the performance & progress of training.
  • Keep location operations leaders up to date on progress of training through regular review meetings.
  • Work with the MIS team to ensure the integrity of the dashboard data and updates published by the training team.
  • Design & develop training programs to cater to the needs of Operations teams.
Candidate Profile
  • Candidate must possess at least a Bachelor's/College Degree in Nursing. Must be a Nursing graduate with an active PH Registered Nurse license
  • Required skill(s): Excellent English communication skills, admirable presentation skills, good customer service orientation.
  • Must have at least 1-4 years experienced employees specializing in Training & Learning Development in a BPO setting
  • Must have experience working as a Training Manager in the BPO industry for 1-2 years or more
  • Have strong healthcare account experience (RCM, UMR, Prior Authorization, B&E, Claims, Appeals, Denials. Clinical Appeals)
  • Must be amenable to Night Shift Schedule and Work From Office in Ortigas, Pasig City
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