
Clinical Training Manager
22 hours ago
Responsibilities
- Project-manages the smooth roll out of courses at the location.
- Work on areas identified for improvement based on feedback received about the quality of the training programs.
- To ensure confidentiality, integrity and availability of all data dealt in course of work
- To ensure the completion of compliance awareness training for all the team members
- Review and update the Risk register annually or in case of any changes
- Review and update the procedure documents, Access Grid as and when the changes occurs
- Ensure all information security measure and policies are enforced
- To ensure confidentiality, integrity and availability of all data dealt in course of work
- To ensure the client login ids are deactivated on timely manner
- To insure the ISMS and Quality objectives are monitored and shared to compliance team on monthly basis
- Monitor & measure trainer performance
- Conduct review meetings with Training BU Head at regular intervals to understand the performance & progress of training.
- Keep location operations leaders up to date on progress of training through regular review meetings.
- Work with the MIS team to ensure the integrity of the dashboard data and updates published by the training team.
- Design & develop training programs to cater to the needs of Operations teams.
- Candidate must possess at least a Bachelor's/College Degree in Nursing. Must be a Nursing graduate with an active PH Registered Nurse license
- Required skill(s): Excellent English communication skills, admirable presentation skills, good customer service orientation.
- Must have at least 1-4 years experienced employees specializing in Training & Learning Development in a BPO setting
- Must have experience working as a Training Manager in the BPO industry for 1-2 years or more
- Have strong healthcare account experience (RCM, UMR, Prior Authorization, B&E, Claims, Appeals, Denials. Clinical Appeals)
- Must be amenable to Night Shift Schedule and Work From Office in Ortigas, Pasig City
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