Head of Training

1 day ago

Taguig, Philippines BYD Full time

Overview BYD Taguig, National Capital Region, Philippines BYD is a high-tech company devoted to technological innovations for a better life. BYD was founded in February 1995, and after more than 20 years of fast growth, the company has established over 30 industrial parks worldwide and has played a significant role in industries related to electronics, automobiles, new energy and rail transit. From energy generation and storage to its applications, BYD is dedicated to providing zero-emission energy solutions. As the Head of Marketing and PR, you will be responsible for leading national training for Sales & Aftersales with a sharp focus on performance, customer satisfaction (NPS), and dealer capability. Build a high-impact training culture through strategic leadership and data-driven execution. Job Description Strategic Training Leadership : Design and execute end-to-end Sales & Aftersales training strategy; Align training to business goals: sales growth, NPS improvement, and dealer success; Lead the development and execution of all training programs for: Aftersales : service advisor skills, technical awareness, service process training, upselling techniques. In-House Trainer Development & Governance : Set clear KPIs, coach regularly, and ensure consistent local rollout Data-Driven Execution : Provide actionable insights and close performance gaps Team & Stakeholder Leadership : Lead national training team; coordinate across sales, service & marketing; Partner with dealer leadership for full program engagement Qualifications Min. 7 years training experience (3+ in leadership preferred) Strong sales & aftersales knowledge (automotive preferred) Skilled in facilitation, coaching, and performance analytics Strategic thinker, execution-focused, and customer-obsessed Leadership capabilities for guiding a team Adaptability to a dynamic, fast-paced industry Seniority level Director Employment type Full-time Job function Training Industries Motor Vehicle Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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