Customer Support Representative, Tier 1

Customer Support Representative Tier 1

Makati, National Capital Region
Asia Systems Group, Inc.

Posted today

Job Description

• Job responsibilities: handle various IT related jobs at the office such as installation of software, deployment of machines such as laptops and desktops, networking, troubleshooting of user issues and other regular IT jobs
• Acts as data protection officer for the company - in charge of data security
• Monitor server logs and firewall logs
• Monitor CCTV cameras
• Prepares inventory of assets, IT alerts/reports, monitoring logs
• Prepares status reports on activities
• Other technical activities

Job Requirements

• Graduate of 4 year computer science course
• At least 2 years experience in IT technical support role
• Knowledgeable in both hardware and software troubleshooting

Salary & Benefits

Salary: Php13,000.00 - Php15,000.00 per month

• Health insurance

Schedule

• 8 hour shift
• Day shift

Supplemental Pay

• 13th month salary

COVID-19 considerations

Protocols: acrylic dividers on tables, alcohol, air purifier in the office.

Ability to commute/relocate

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification

• Microsoft certification (preferred)

Technical Support Specialist

Makati, National Capital Region
Asia Systems Group, Inc.

Posted today

Job Description

• Job responsibilities: same as above (IT related tasks, software/hardware support, data protection officer duties, logs monitoring, asset/inventory reports, etc.)

Job Requirements

• Graduate of 4 year computer science course
• At least 2 years experience in IT technical support role
• Knowledgeable in both hardware and software troubleshooting

Salary & Benefits

Salary: Php13,000.00 - Php15,000.00 per month

• Health insurance

Schedule

• 8 hour shift
• Day shift

Supplemental Pay

• 13th month salary

COVID-19 considerations

Protocols: acrylic dividers on tables, alcohol, air purifier in the office.

Ability to commute/relocate

• Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification

• Microsoft certification (preferred)

IT Technical Support

Posted today

Job Description

• Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. Troubleshoot problems in a timely and accurate fashion, and provide end-user assistance where required.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Escalate to 2nd/3rd level as per Service Desk processes. Manage service requests, software installation, new computer setups, upgrades, etc.

Qualifications

• Must have at least 1 year experience in IT Support
• Open for project-based employment (1 year renewable contract)
• Willing to work in Makati, Monday to Friday 7AM to 4PM
• Willing to render OT during weekend/rest day if needed

Job Type

Fixed term, contract length: 12 months

Schedule

• 8 hour shift

Application Question(s)

Are you willing to work in Ayala Makati?

Education

• Bachelor\'s (preferred)

Experience

• IT Support: 1 year (preferred)

Technical Support Manager

Posted 334 days ago

Job Description

Permanent

Role Summary

Service Supervisor responsible for upkeep of company assets deployed across the country via on-site and remote implementations. Deliver concise reports and outputs; supervise asset technical support, installation and configurations, maintenance, and documentation.

Responsibilities

• Remote and on-site asset technical support, updating and documentation
• Hardware and software installation and configurations
• Periodical on-site asset maintenance
• Assist in R&D of IT hardware requirements
• Manage COP/COI/COC processing

Requirements

• Graduate of Computer/IT related fields
• Experience in remote and on-site technical support
• At least 3 years on scope of work with team management experience
• Willing to work onsite in Ortigas; willing to do field work

Ecosystem (Technical Support Representative)

Posted today

Job Description

• Support Ecosystem Cloud Sales Team to drive adoption and utilization of cloud services
• Build Ecosystem relationships with key Cloud technology partners
• Provide resolution for internal and customer-related technical support cases
• Stay up to date with Google/G-Suite technologies and disseminate knowledge
• Troubleshoot with product teams; create Knowledge Base articles
• File enhancement requests and work with product teams on enhancements
• Support global Ecosystem Sales Directors and Enablement on Google Workspace transactions
• Support resale orders tracking in North America, Asia Pacific, and Europe

Qualifications

• Bachelor\'s degree (IT-related preferred); open to college undergraduates with relevant experience
• 1 year of technical support experience
• Knowledge of Windows architecture and security preferred
• Work location: Boni, Mandaluyong (temporary WFH/Hybrid)
• Flexible shift with hours aligned to business needs

Technical Support Representative (Tsr)

Posted today

Job Description

• URGENT HIRING for IT Service Desk and Technical Support Representative
• Provide expert advice and information to potential customers regarding products and services
• Contribute to profitability and sales through excellent customer service and consultative selling

Qualifications

• 2+ years of Technical Service Experience or IT Service Desk experience
• College graduate in computer-related field ( TSR )
• Willing to work onsite
• Salary up to 35-40K depending on experience

Salary & Benefits

Salary: Php35,000.00 - Php40,000.00 per month

Benefits include: health and life insurance, on-site parking, flexible schedule, paid training, promotions, and more

Schedule

• 8 hour shift
• Evening, night, weekends, or flexible shifts

COVID-19 considerations

Virtual processes with no assessments conducted

Application

Applicants may be asked to provide education, experience and contact information as part of the process.

Technical Support Representative (Tsr)

Posted today

Job Description

• Provide technical assistance and answers to users by troubleshooting hardware/software problems

Expectations

• Excellent problem-solving, teamwork, attention to detail, and analytical thinking

Perks

• Medical HMO up to 400k, dependents coverage
• Medicine reimbursement
• Incentives

Qualifications

• College graduate with 1 year IT experience in BPO
• 2 years 5 months IT experience for undergrad
• Excellent English, onsite work

Salary

Php22,000.00 - Php35,000.00 per month

Benefits

• Christmas gift, company events, flexible schedule, health insurance, opportunities for promotion, paid training, pay raises

Schedule

• 8 hour shift, flexible, holidays, weekends

Supplemental Pay

• 13th month, bonuses, overtime, performance bonuses

Ability to commute/relocate

Taguig City: Reliable commute or relocate before starting work (preferred)

Education

• Bachelor\'s (preferred)

Experience

• Technical Support Representative: 2 years (preferred)
• IT Service Desk: 1 year (preferred)

Language

• English (preferred)

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