Tier 1 Technical Support

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Listings Overview

Tier 1 Technical Support Omni Channel roles across multiple locations (e.g., Makati, Taguig, Manila, Mandaluyong, Cavite, Laguna) and employers. Roles are a mix of on-site and remote opportunities with varying shifts and benefits. This description consolidates the responsibilities, qualifications, and job details found in the postings while maintaining the original information language and intent.

Responsibilities
  • Provide customer support across phone, chat, and email channels; resolve inquiries and issues, aiming for first-contact resolution where possible.
  • Understand queries, search knowledge bases/FAQs, and coordinate with internal teams (Operations, KYC, RTOs) as needed to provide solutions and escalate when required.
  • Escalate tickets to appropriate teams and monitor progress; maintain clear records of interactions and resolutions.
  • Communicate effectively with customers, colleagues, and internal departments; stay current with product features and company policies.
  • Participate in coaching, trainings, and improvement initiatives; adapt to fast-paced environments and changing requirements.
  • Adhere to security and privacy standards when handling confidential customer information.
Qualifications
  • Customer service or support experience, preferably in hospitality, travel, BPO, or tech support, with at least 6–18 months in related roles as indicated.
  • Excellent English communication skills (spoken and written); strong problem-solving and analytical abilities.
  • Ability to multi-task, adapt to shift work (including night/graveyard where applicable), and work in fast-paced environments.
  • Proficiency with basic computer skills and common software/tools; experience with Windows operating systems and knowledge bases is a plus.
  • Eligibility to work in the posted location; some postings require onsite availability in specific cities (e.g., Makati, Manila, Cavite, Laguna).
Job Details
  • Job Types: Full-time, Permanent (varies by posting; some entries mention fresh graduates or on-site roles).
  • Salary: Ranges observed include Php19,000–Php25,000 per month, with various postings listing Php21,000–Php25,000 or Php22,000–Php24,000; additional incentives like 13th month pay, performance bonuses, and night differentials appear in multiple postings.
  • Benefits: Paid training, on-site parking where applicable, health benefits or HMO (after probation), eligibility for leaves, and other role-specific perks.
  • Schedule: 8-hour shifts with various shift systems; some roles include night or graveyard shifts.
  • Locations: Makati, Taguig, Manila, Mandaluyong, Cavite (Bacoor), Laguna (San Pedro), and remote opportunities; some postings specify on-site work in Ayala, Makati or other city centers.
Notes

Content combines multiple postings with varied requirements. Please verify the specific location, shift, salary, and benefits in the individual job posting you are applying to. This refined description preserves the core responsibilities and qualifications while removing boilerplate and inconsistent formatting from the original text.

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