Business Development/Client Development Associate

Business Development/Client Development Associate Join to apply for the Business Development/Client Development Associate role at MicroSourcing Position: Business Development/Client Development Associate Location: Eastwood Quezon City Work setup & shift: Work from home | Night shift Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role Assist Client Executives on assigned accounts to maintain client relationships and enhance client retention through processing client requests and resolving client inquiries by involving pertinent parties within the company. Builds long-term trusting relationships with clients. Participates in client calls and assists Client Executives to follow through action items with pertinent parties internally (Operations Advisory, Service Delivery Unit, Finance etc.) to solve client issues and support client growth. Proactively schedules and coordinates client meetings on behalf of the Client Executives. Manages calendars and ensures meeting cadences align with client service expectations and internal SLAs. Independently manages time to meet monthly/quarterly/yearly outbound call goals and conversion ratios goals. Collaborates with internal teams (Service Delivery, Operations, Marketing, etc.) to ensure client-facing materials, presentations, and proposals are complete and high-impact. Prepares agendas, gathers client research, and assists with internal prep meeting logistics. Tracks action items and coordinates with relevant departments to ensure timely completion. Schedules follow-up meetings, maintains momentum on mutual action plans, and ensures accurate CRM documentation and pipeline hygiene ensure CE hits targets. Conducts outreach to set appointments for the sales team or executive/leadership team with clients for trade shows and marketing events. Supports client communication, CRM entry, marketing list cleanup, inbox monitoring, and occasional travel and expense coordination. Contributes to internal process improvements and documentation consistency. Documents and tracks all scheduling and call activity in Salesforce according to established processes and procedures. Follow up on activity as needed. Provides feedback to continuously improve the effectiveness and efficiency of established processes and procedures. Delivers and reports department KPIs to team and company leadership. What You Need 2+ years in business or client development Has experience in working with CRM (Salesforce Preferred) Has worked in a BPO environment (Preferred) About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit #J-18808-Ljbffr