Senior Accounts Payable Specialist

2 weeks ago

Pasig, Philippines Acquire Intelligence Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Acquire BPO is an award-winning business process outsourcing provider for some of the world’s largest brands, offering contact centers and back-office services across offshore, nearshore, and onshore locations, including Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses seeking the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our dedication to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun

  • Enjoy 14 months of pay*
  • HMO coverage for you and your family
  • Work flexibly with our hybrid working environment
  • Yearly Kick-Off Parties with major giveaways (like the car in 2023)
  • Get recognized through our ‘Value Awards’
  • Grow your career – yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses
A Glimpse into Your New Role
As a Senior Accounts Payable Specialist , you will play a key role in supporting operational excellence by providing real-time assistance to agents, analyzing KPIs, and resolving customer or vendor queries. This dynamic role involves ensuring accurate execution of campaign requirements, fostering team engagement, and maintaining up-to-date product knowledge.
Your responsibilities will include providing agent support, completing end-of-day reports, and participating in business reviews. You will assist in logistical and reporting needs, deliver constructive feedback, and resolve escalations while contributing to overall campaign success.
What You’ll Bring
  • Ability to provide real-time assistance and resolve escalations with efficiency.
  • Flexibility to adjust schedules based on campaign needs.
  • Experience in completing and analyzing end-of-day reports and KPIs for business reviews.
  • Strong organizational skills to assist in logistical and ADHOC campaign requirements.
  • Proven ability to deliver timely feedback and address agent performance gaps effectively.
  • Commitment to maintaining updated product/process knowledge by performing agent-level work.
  • Exceptional problem-solving skills to resolve customer or vendor queries.
  • Collaborative and positive attitude to support engagement activities and foster team success.
With a diverse global team working together, we proudly embrace and live by these shared values:
  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each other.
Join the A-Team and experience the A-Life Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing and Finance
  • Industries Outsourcing and Offshoring Consulting

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