Service Delivery Manager

3 weeks ago

Pasig, Philippines Somewhere Full time

Job Title: Service Delivery Manager

Location: Fully Remote (Must align with Australian business hours; candidates from the Philippines are encouraged to apply)

Employment Type: Full-time / Contract

Reports To: Program Director

Job Overview

We are seeking two Service Delivery Managers (SDMs) to provide ongoing customer support and relationship management for our global device lifecycle programs. These programs help enterprise customers manage critical events like employee onboarding and offboarding. The ideal candidate will have strong experience in IT services and customer relationship management.

As an SDM, you will act as the customer's advocate in your region, fielding support questions, resolving issues, and coordinating with internal teams to ensure a seamless service delivery.

Key Responsibilities
  • Customer Advocacy: Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.
  • Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Service Monitoring: Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
  • Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
  • Process Improvement: Serve as the bridge between customers and our internal teams, providing valuable insights and feedback to enhance workflows and service quality.
Required Qualifications
  • Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology.
  • Language Skills: Well-spoken and well-written English is required.
  • Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
  • Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.
Hiring Process
  • There will be two interviews for each role.
What We Offer
  • Impact: A fully remote role with regional ownership and visibility in a global program.
  • Environment: A collaborative, customer-centric work environment.
#J-18808-Ljbffr

  • Service Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱1,080,000 - ₱1,440,000 per year

    Job SummaryThe role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM...

  • Service Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    What's in store if you consider this opportunity?Performance Based IncentiveCompetitive leave entitlementFlexible Working HoursYearly Christmas BasketYearly Anniversary TokenInternational Travel IncentiveRetirement PlanSupport for Career Development and EnhancementPromotion of Work-Life BalanceFamily-Oriented Organizational CultureWe are seeking a highly...

  • IT Service Delivery Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Corporate Executive Search, Inc. (CESI) Full time ₱104,000 - ₱130,878 per year

    IT Service Delivery Lead (Plan to Fulfill, Human Capital Management)We are looking for anIT Service Delivery professionalto join our team and provide frontline support for business systems and end-user needs. This role is key in ensuring smooth IT operations by resolving incidents, handling minor enhancements, documenting requests, and coordinating...

  • IT Service Delivery Lead

    4 weeks ago

    Pasig, Philippines Corporate Executive Search, Inc. (CESI) Full time

    Overview Direct message the job poster from Corporate Executive Search, Inc. (CESI) Head - Executive Search (APAC) at Corporate Executive Search, Inc. IT Service Delivery Lead (Plan to Fulfill, Human Capital Management) We are looking for an IT Service Delivery professional to join our team and provide frontline support for business systems and end-user...

  • Service Delivery Manager

    2 days ago

    Pasig, National Capital Region, Philippines Vector Solutions Full time ₱60,000 - ₱80,000 per year

    OverviewVector Solutions is the leader in providing industry–focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and...

  • Service Delivery Analyst

    4 weeks ago

    Pasig, Philippines MicroSourcing Full time

    Overview Join to apply for the Service Delivery Analyst role at MicroSourcing . Position: Service Delivery Analyst Location: Ortigas, Pasig Work setup & shift: Onsite | Day Shift Responsibilities Process complex insurance tasks and operate various client systems independently. Optimize operations by analyzing problems, developing procedures, and...

  • Service Delivery Manager

    3 weeks ago

    Pasig, Philippines Vector Solutions Full time

    Overview Vector Solutions is the leader in providing industry–focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...

  • Service Delivery Manager

    4 days ago

    Pasig, National Capital Region, Philippines 77GSI Full time ₱1,500,000 - ₱2,500,000 per year

    The Service Management Lead will provide the vision, thought leadership, governance, and continuous improvement of IT Service Management. This role is accountable for ensuring that all ITIL processes are understood, consistently adhered to, and executed by product/service owners across IT.Key ResponsibilitiesOwn, promote, and govern IT Service Management,...

  • IT Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines Ben Edictio Corporated Full time ₱1,200,000 - ₱1,800,000 per year

    depending on Project status & performance). Consultant is a Term for this role because you will be working on a Project for 6 months but this is NOT PART-TIME. You will be working on a FULL TIME SCHEDULE: 8am-5pm / 9am-6pm (9 HOURS day: including your break time). You will be directly employed to our client but they will not process your mandated benefits &...

  • Delivery Helper

    2 weeks ago

    Pasig, National Capital Region, Philippines Dyna Drug Corporation Full time ₱150,000 - ₱250,000 per year

    Job SummaryThe Delivery Helper is responsible for the safe delivery of DDC's products and goods to a customer on a scheduled time, date and to a prescribed area within a given period of time. He also serves as the human link between the customer and DDC.Duties and ResponsibilitiesRoute and Delivery ManagementReceives, accounts, secures, handles, and loads...