Service Delivery Analyst

4 days ago

Pasig, Philippines MicroSourcing Full time

Overview

Join to apply for the Service Delivery Analyst role at MicroSourcing .

Position: Service Delivery Analyst
Location: Ortigas, Pasig
Work setup & shift: Onsite | Day Shift

Responsibilities
  • Process complex insurance tasks and operate various client systems independently.
  • Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
  • Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
  • Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
  • Conduct training by creating training plans, managing processes, and coaching junior trainers.
  • Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
  • Implement quality assurance measures to ensure processes meet high standards and client expectations.
  • Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
What You Need (Qualifications)
  • 1-2 years of experience in insurance operations or a related field
  • Proficiency in email communication
  • Strong problem-solving, data analysis, time management, and planning skills
  • Experience in creating and updating SOPs and technical or procedural documentation
  • Quality assurance experience in reviewing and optimizing processes or outputs
Preferred Skills / Expertise
  • Training and coaching experience
  • Familiarity with OPEX and compliance processes
  • Background in insurance Level 1
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

Terms & conditions apply.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Outsourcing and Offshoring Consulting
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