Service Delivery Manager

2 days ago

Pasig, National Capital Region, Philippines 77GSI Full time ₱1,500,000 - ₱2,500,000 per year

The Service Management Lead will provide the vision, thought leadership, governance, and continuous improvement of IT Service Management. This role is accountable for ensuring that all ITIL processes are understood, consistently adhered to, and executed by product/service owners across IT.

Key Responsibilities

  • Own, promote, and govern IT Service Management, covering Incident, Problem, Change, and Service Level Management.
  • Drive standardization, implementation, and adoption of Service Management disciplines throughout the organization.
  • Identify areas for continuous improvement in IT practices across the business.
  • Define, align, and document Service Management processes in collaboration with stakeholders in IT and business units, establishing the Group's ITIL framework.
  • Facilitate and govern IT Service Level and Operational Level Agreements across multiple functions, businesses, and partners.
  • Partner with stakeholders to define Key Performance Indicators (KPIs) for IT services.
  • Track KPIs and communicate performance through management review meetings.
  • Manage exceptions to established ITSM processes when necessary.
  • Lead, mentor, and develop the ITSM team through a supportive and collaborative leadership approach.

Key Requirements

  • Education:
    Degree in an IT-related field.
  • Experience:
    Minimum of 10 years in various IT roles, including at least 5 years in IT Service Management leadership.
  • ITSM Expertise:
    Strong knowledge and practical experience in Incident, Problem, Change, and Service Level Management.
  • Performance Management:
    Skilled in timely tracking and analysis of Key Performance Indicators (KPIs).
  • Process Knowledge:
    Deep understanding of the end-to-end IT software and system lifecycle (concept, design, development, testing, deployment, operations, and maintenance).
  • Communication Skills:
    Excellent written and verbal communication, with the ability to engage peers and executive leadership.
  • Analytical Skills:
    Strong logical and analytical thinking with the agility to address and resolve issues.
  • Leadership:
    Proven ability to lead, coach, and empower remote teams.
  • Certifications:
    Current ITIL certification(s).

  • Service Delivery Manager

    6 days ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱1,080,000 - ₱1,440,000 per year

    Job SummaryThe role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM...

  • Service Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    What's in store if you consider this opportunity?Performance Based IncentiveCompetitive leave entitlementFlexible Working HoursYearly Christmas BasketYearly Anniversary TokenInternational Travel IncentiveRetirement PlanSupport for Career Development and EnhancementPromotion of Work-Life BalanceFamily-Oriented Organizational CultureWe are seeking a highly...

  • IT Service Delivery Lead

    1 week ago

    Pasig, National Capital Region, Philippines Corporate Executive Search, Inc. (CESI) Full time ₱104,000 - ₱130,878 per year

    IT Service Delivery Lead (Plan to Fulfill, Human Capital Management)We are looking for anIT Service Delivery professionalto join our team and provide frontline support for business systems and end-user needs. This role is key in ensuring smooth IT operations by resolving incidents, handling minor enhancements, documenting requests, and coordinating...

  • Service Delivery Manager

    16 hours ago

    Pasig, National Capital Region, Philippines Vector Solutions Full time ₱60,000 - ₱80,000 per year

    OverviewVector Solutions is the leader in providing industry–focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and...

  • IT Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines Ben Edictio Corporated Full time ₱1,200,000 - ₱1,800,000 per year

    depending on Project status & performance). Consultant is a Term for this role because you will be working on a Project for 6 months but this is NOT PART-TIME. You will be working on a FULL TIME SCHEDULE: 8am-5pm / 9am-6pm (9 HOURS day: including your break time). You will be directly employed to our client but they will not process your mandated benefits &...

  • Delivery Helper

    2 weeks ago

    Pasig, National Capital Region, Philippines Dyna Drug Corporation Full time ₱150,000 - ₱250,000 per year

    Job SummaryThe Delivery Helper is responsible for the safe delivery of DDC's products and goods to a customer on a scheduled time, date and to a prescribed area within a given period of time. He also serves as the human link between the customer and DDC.Duties and ResponsibilitiesRoute and Delivery ManagementReceives, accounts, secures, handles, and loads...

  • Senior IT Product Delivery Manager

    1 week ago

    Pasig, National Capital Region, Philippines Pan Asia Resources PH Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    The Senior IT Product Delivery Manager (PDM) reports to the Product Manager and is responsible for the day-to-day product delivery management of the assigned initiative. The PDM is responsible for ensuring delivery within the agreed scope, budget, and timeline including monitoring of the product delivery's overall progress and status. The PDM works closely...

  • Delivery Driver

    2 days ago

    Pasig, National Capital Region, Philippines Aim One Central Full time ₱216,000 - ₱228,000 per year

    Driving: Safely operate a vehicle, adhering to all traffic laws and navigating various routes and weather conditions.Delivery: Load and unload packages, ensure they are delivered to the correct customer on time and in good condition.Customer service: Interact with customers professionally, confirm delivery details, collect payments or signatures, and handle...

  • Delivery Truck Driver

    1 week ago

    Pasig, National Capital Region, Philippines JRS Business Corporation Full time ₱300,000 - ₱450,000 per year

    Compliant to the daily vehicle service checklist ( B.L.O.W.B.A.G.E.T.S ), report immediately any irregularities of the panel that they are using.Follow the implementing rules and regulations on road safety, and to safeguard the assigned vehicle and the safety of his delivery helper and the cargoes that they are delivering.To assist his panel helper in...

  • Factory Delivery Rider

    17 hours ago

    Pasig, National Capital Region, Philippines Foodcrafters Inc. Full time ₱15,000 - ₱30,000 per year

    Job PurposeDelivery Drivers are responsible to transport Foodcrafters products to its destination safe and in a timely manner.They must ensure that products are complete, well-packed and delivered to the correct client or distributor.Main Duties and Responsibilities:Responsible for loading, transporting and delivering of products to its clients on a timely...