Recruitment Operations Manager

2 days ago

Makati, Philippines PSG Global Solutions Full time

The Recruitment Operations Manager is responsible for managing client relationships, aligning staffing strategies with business objectives, and ensuring delivery excellence. This role requires strong business acumen, data-driven communication, and adaptive problem-solving to achieve consistent performance outcomes. Acting as a trusted advisor, this role drives recruitment results, fosters account growth, and builds long-term, stable partnerships. We welcome applicants from diverse backgrounds and experiences. Key Responsibilities: Problem Solving & Strategic Adaptation Analyze recruitment funnel data to identify root causes, separate systemic from isolated issues, and link findings to specific processes and roadblocks. Create innovative yet practical solutions within client and market constraints, balancing immediate hiring needs with longterm improvements. Drive accountability by implementing action plans, tracking progress, and adjusting strategies based on results. Develop and coach talent as part of problem-solving to build sustainable capabilities. Data Interpretation & Communication Use data visualization to clearly present recruitment metrics and performance indicators. Develop and deliver data-driven narratives that inform strategic decisions and highlight actionable insights. Prepare reports and presentations with clarity, structure, and professionalism for internal and client stakeholders. Client Relationship Management Build and maintain trust-based relationships with client stakeholders through reliable delivery and transparent communication. Identify opportunities for account growth by aligning recruitment solutions with client business goals. Monitor account performance and ROI, escalating risks proactively to ensure client satisfaction and service continuity. Business Acumen & Operational Execution Apply financial and commercial understanding to guide recruitment decisions in support of client ROI. Design and implement staffing plans aligned with client needs and organizational goals, ensuring the right skill mix and risk management. Translate client priorities into actionable recruitment strategies, leveraging technology and adapting to evolving requirements. Requirements: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree a plus). Equivalent professional experience will also be considered. Minimum 5 years’ experience in recruitment, client services, or account management, preferably in fast-paced or high-volume environments. Demonstrated success in managing client relationships, meeting recruitment KPIs, and aligning staffing strategies with business outcomes. Strong financial and business acumen, with proficiency in ATS, CRM, and recruitment analytics tools. Excellent communication and presentation skills, with the ability to engage senior stakeholders using data-driven insights. Adaptive problem-solver with the ability to balance strategic thinking and hands-on execution. Collaborative leader who can influence and drive outcomes across diverse teams. Willing to work in a hybrid setup across various PSG sites, following a night-shift schedule If you're passionate about building strong client partnerships and driving recruitment success through data and strategy, we'd love to hear from you Equal Employment Opportunity Statement We welcome applicants from diverse backgrounds and experiences. #J-18808-Ljbffr

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