Director Network Operations

3 days ago

Makati, Philippines Mastercard Full time

Director Network Operations Location: Mastercard Makati, National Capital Region, Philippines Overview We are looking for a Director of Network Operations Center (NOC) to lead a global operations Level 1 command center focused on ensuring the stable operation of Mastercard’s network infrastructure worldwide. The role requires strong people leadership skill, experience leading network operations organizations, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission‑critical operations. Responsibilities Lead and manage the NOCC team, including network engineers, analysts, and support staff. Develop strategic plans for network operations, monitoring, and incident management. Collaborate with senior IT leadership to align network operations with organizational goals. Direct daily operations of the command center, ensuring 24/7 monitoring and support. Oversee troubleshooting, root cause analysis, and resolution of major network incidents. Ensure timely escalation and communication of critical issues to stakeholders. Team Management: develop and mentor teams of network engineers and managers. Monitor network performance metrics and implement improvements to ensure uptime and efficiency. Coordinate with infrastructure teams to optimize network design and scalability. Manage disaster recovery and business continuity planning. Ensure compliance with regulatory requirements and internal policies. Implement and maintain network security protocols and incident response procedures. Represent the network function in executive meetings and collaborate with other departments. Qualifications Degree in Computer Science, Information Technology, or related field (Master’s preferred). Advanced experience in network operations, with at least 5 years in a leadership role. Strong knowledge of network infrastructure (LAN/WAN, VPN, cloud services). Experience with network monitoring tools and incident management platforms. Certifications such as CCNP, CISSP, or ITIL are highly desirable. Excellent leadership, communication, and analytical skills. Willingness to work in a shift‑based environment, including nights, weekends, and holidays as required. Work Environment The NOC will be a fast‑paced, dynamic environment, often requiring quick decision‑making and problem‑solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority Level Director Employment Type Full‑time Job Function Information Technology Industries Financial Services, IT Services and IT Consulting, Technology, Information and Internet Referrals increase your chances of interviewing at Mastercard by 2x #J-18808-Ljbffr

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