BPO Assistant Manager

2 days ago


Iloilo City, Philippines Manpower Core Group Inc. Full time
Key skills
BPO Healthcare.
Healthcare account
Quality
Assistant manager
BPO

Job title: Assistant Manager - Transformational Quality
Account: Healthcare
Work setup: Onsite in Iloilo City
Salary: 35,000 - 50,000
Start date: ASAP

Qualifications:

•5 years BPO experience
•At least 2 years working with Quality

Other details :

Primary Duties and Responsibilities

Deliver ‘Next Gen’ Shared Services Quality Organization by consistently ‘Raising-the-bar’ on service-delivery standards and enable low-risk and zero-surprises BAU Drive and conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets.
Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume and Value mix) Errors, Customer priorities and Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring and reporting
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation and sign off as per ISO standards and Quality Assurance
Playbook Responsible for timely and accurate reporting, updates and business insights
Foster a spirit of continuous learning and collaboration across teams career

  • Iloilo City, Philippines Manpower Core Group Inc. Full time

    Key skills BPO Healthcare. Healthcare account Quality Assistant manager BPO Job title: Assistant Manager - Transformational Quality Account: Healthcare Work setup: Onsite in Iloilo City Salary: 35,000 - 50,000 Start date: ASAP Qualifications: •5 years BPO experience •At least 2 years working with Quality Other details : Primary Duties and...


  • Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Job Title: Chief Financial Operations ManagerOverview:We are seeking a highly skilled Certified Public Accountant (CPA) to oversee and manage financial operations for our client in Hawaii. As a dynamic web design, development, and marketing company, we are committed to crafting exceptional digital experiences.Salary Range:The estimated annual salary for this...


  • Iloilo City, Western Visayas, Philippines Project Assistant Full time

    About the RoleWe are seeking a highly skilled Senior Financial Operations Manager to oversee and manage financial operations for our client. The ideal candidate will have a strong background in accounting with experience supporting travel, tourism, or e-commerce businesses in the US market.Job Description:This is a dynamic opportunity to join our team as a...


  • Iloilo City, Philippines Manpower Core Group Inc. Full time

    Key skillsBPO Healthcare.Healthcare accountQualityAssistant managerBPOJob title: Assistant Manager - Transformational QualityAccount: HealthcareWork setup: Onsite in Iloilo CitySalary: 35,000 - 50,000Start date: ASAPQualifications:•5 years BPO experience•At least 2 years working with QualityOther details :Primary Duties and Responsibilities Deliver...

  • CPA

    2 days ago


    Iloilo City, Philippines Project Assistant Full time

    Overview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are seeking a Certified Public Accountant (CPA) to...


  • Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Project Assistant is a dynamic web design, development, and marketing company dedicated to delivering innovative digital solutions that drive client success. With a focus on crafting exceptional experiences, our team combines creative vision with technical expertise.We are seeking an experienced Fractional Chief Marketing Officer (CMO) to lead marketing...


  • Iloilo City, Philippines Project Assistant Remote Work Freelance Full time

    Overview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are looking for an experienced Fractional Chief...


  • Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Project Overview">At Project Assistant, we're committed to delivering exceptional digital experiences for our clients. As a dynamic web design, development, and marketing company, we're seeking a highly skilled DevOps AWS Expert to join our team on a short-term project.">About the Role">We're looking for an experienced professional with a strong background...


  • Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Job OverviewProject Assistant is a dynamic web design, development, and marketing company dedicated to crafting exceptional digital experiences. Our team comprises creative visionaries and tech-savvy professionals focused on delivering innovative solutions that drive client success.About the RoleWe are seeking an experienced Chief Marketing Officer (CMO) to...


  • Iloilo City, Philippines Project Assistant Remote Work Freelance Full time

    Overview:Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients’ success.Description:We are seeking an experienced Fractional Chief...

  • Assistant Manager

    3 days ago


    Cebu City, Philippines Growthfn Full time

    Position Summary:The Assistant Manager - Operations in a Business Process Outsourcing (BPO) environment plays a pivotal role in managing day-to-day operations, ensuring service delivery excellence, and driving team performance. This role requires leadership skills, operational expertise, and the ability to maintain client satisfaction while meeting...

  • DM/GM - HRBP BPO

    2 days ago


    Iloilo, Philippines Visage Executive Search Full time

    Qualifications: • 7+ years of leadership experience in HR • With relevant experience as an HRBP or HR Manager in BPO • Willing to work in Iloilo and work from office • Has experience in handling large accounts within the BPO industry Brief Job Description: • Provide consulting and business partnering to business managers in achieving company...

  • DM/GM - HRBP (BPO)

    2 days ago


    Iloilo City, Philippines Manpower Core Group Inc. Full time

    Key skills HRBP HRBP Manager BPO Experience Leadership Job Title: DM/GM HRBP Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 100K Qualifications: • 7+ years of leadership experience in HR • With relevant experience as an HRBP or HR Manager in BPO • Willing to work in Iloilo and...

  • DM/GM - HRBP BPO

    2 days ago


    Iloilo, Philippines Visage Executive Search Full time

    Qualifications: • 7+ years of leadership experience in HR • With relevant experience as an HRBP or HR Manager in BPO • Willing to work in Iloilo and work from office • Has experience in handling large accounts within the BPO industry Brief Job Description: • Provide consulting and business partnering to business managers in achieving company...

  • DM/GM - HRBP BPO

    2 days ago


    Iloilo City, Philippines Visage Executive Search Full time

    Qualifications:• 7+ years of leadership experience in HR• With relevant experience as an HRBP or HR Manager in BPO• Willing to work in Iloilo and work from office• Has experience in handling large accounts within the BPO industryBrief Job Description:• Provide consulting and business partnering to business managers in achieving company...

  • DM/GM - HRBP (BPO)

    2 days ago


    Iloilo City, Philippines Manpower Core Group Inc. Full time

    Key skills HRBP HRBP Manager BPO Experience Leadership Job Title: DM/GM HRBP Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 100K Qualifications: • 7+ years of leadership experience in HR • With relevant experience as an HRBP or HR Manager in BPO • Willing to work in Iloilo and...


  • Iloilo, Philippines Neksjob Full time

    Customer Service Representative - With BPO Experience - Iloilo Site Duties/Responsibilities: Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction. Salary and Benefits: Salary is up to P35, 000 (Depending on BPO Experience) Bigger Basic Pay+...

  • DM/GM - HRBP (BPO)

    2 days ago


    Iloilo City, Philippines Manpower Core Group Inc. Full time

    Key skillsHRBPHRBP ManagerBPO ExperienceLeadershipJob Title: DM/GM HRBPWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 100KQualifications:• 7+ years of leadership experience in HR• With relevant experience as an HRBP or HR Manager in BPO• Willing to work in Iloilo and work from...

  • BPO PHRN

    2 weeks ago


    Pasay City, Philippines Manpower Core Group Inc. Full time

    Key skills PHRN USRN Healthcare Industry BPO trainer Process trainer Job Title: PHRN / USRN - Training Assistant Manager Basic salary: PHRN - 40K, USRN - 50K Work schedule: Shifting Work set up: Hybrid Site Assignment: MOA Pasay Interview Process: Onsite QUALIFICATIONS: • Must have active PHRN and USRN License, can try PHRN license only with good...


  • Iloilo, Philippines Neksjob Full time

    Customer Service Representative - With BPO Experience - Iloilo Site Duties/Responsibilities: Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction. Salary and Benefits: Salary is up to P35, 000 (Depending on BPO Experience) Bigger Basic Pay+...